Job Title: Welfare Rights & Debt Adviser Contract Length: One-year fixed term commencing November 2026 Hours: 37.5 hours per week Line Manager : Advice Service Manager Location(s): Salford Salary: £26,400 per annum
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
About Us
Mind in Salford is an independent, user focused charity providing vital services to make a positive difference to the wellbeing and mental health of local people. We represent the voice of Salford in campaigning to dispel stigma and influence political, social and cultural change around mental health.
This role offers the opportunity to make a direct and practical difference to people in Salford who are experiencing financial difficulty, welfare rights challenges and mental health needs.
The Welfare Rights & Debt Adviser will:
Deliver high-quality welfare rights advice, debt advice, budgeting support, grant applications and financial capability support to people experiencing mental health difficulties.
Manage a caseload of clients on a one-to-one basis, ensuring advice is accurate, holistic, person-centred and responsive to individual needs.
Contribute insight from frontline advice work to service development, partnership working and Minds wider campaigning activity.
Main Duties & Responsibilities
Client advice and casework: provide welfare rights advice, debt advice, grant applications, information and support through appointments, telephone support, drop-ins and community-based settings.
Quality and compliance: maintain accurate case records, work within agreed case-working standards, meet monitoring requirements and keep knowledge of welfare rights policy, systems and legislation up to date.
Partnership and team working: work collaboratively with colleagues and external professionals to provide joined-up support for clients across different service settings.
Service development: contribute to service planning, improvement activity and wider organisational learning based on client needs and service evidence.
The successful candidate will have at least one years experience delivering both welfare rights advice and debt advice in a relevant setting and be able to understand the wishes and needs of people using mental health services and advocate appropriately on their behalf. They will be able to engage effectively with vulnerable adults and build positive working relationships with professionals across disciplines, have good negotiation, problem-solving and organisational skills. This role will need the ability to prioritise and manage a caseload while meeting agreed case-working standards, targets and service goals, someone who can maintain accurate and comprehensive records on a client management database and someone with a commitment to equal opportunities, diversity, service user empowerment and reliable team working.
Benefits of working for Mind in Salford:
We provide face-to-face training to strengthen your knowledge of mental health, alongside access to a learning platform with a wide range of courses across different subject areas.
The role offers flexible working, agreed in line with service needs.
Generous annual leave entitlement, including three days leave over Christmas.
You will receive an additional day of annual leave for your birthday.
You will also have access to three hours of wellbeing leave each month.
Application deadline: 5PM on Friday 2nd October 2026 Interviews will be held on Thursday 15th October 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.
We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references. xiskglj
No agencies please.
Welfare Rights & Debt Adviser employer: Mind in Salford
Mind in Salford is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the community they serve. With opportunities for professional growth and development within the LGBTQIA+ sector, this role not only allows you to lead impactful therapeutic services but also fosters collaboration with dedicated leadership, ensuring a meaningful and rewarding career path in a hybrid working environment.
