At a Glance
- Tasks: Provide vital welfare rights and debt advice to support those facing financial and mental health challenges.
- Company: Mind in Salford, a charity dedicated to improving mental health and wellbeing.
- Benefits: Flexible working, generous leave, training opportunities, and wellbeing support.
- Other info: Join a passionate team committed to equal opportunities and empowering service users.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in welfare rights and debt advice, with strong communication and problem-solving skills.
The predicted salary is between 26400 - 26400 £ per year.
Contract Length: One-year fixed term commencing November 2026
Hours: 37.5 hours per week
Line Manager: Advice Service Manager
Location(s): Salford
Salary: £26,400 per annum
About Us: Mind in Salford is an independent, user focused charity providing vital services to make a positive difference to the wellbeing and mental health of local people. We represent the voice of Salford in campaigning to dispel stigma and influence political, social and cultural change around mental health.
This role offers the opportunity to make a direct and practical difference to people in Salford who are experiencing financial difficulty, welfare rights challenges and mental health needs.
The Welfare Rights & Debt Adviser will:
- Deliver high-quality welfare rights advice, debt advice, budgeting support, grant applications and financial capability support to people experiencing mental health difficulties.
- Manage a caseload of clients on a one-to-one basis, ensuring advice is accurate, holistic, person-centred and responsive to individual needs.
- Contribute insight from frontline advice work to service development, partnership working and Mind's wider campaigning activity.
Main Duties & Responsibilities:
- Client advice and casework: provide welfare rights advice, debt advice, grant applications, information and support through appointments, telephone support, drop-ins and community-based settings.
- Quality and compliance: maintain accurate case records, work within agreed case-working standards, meet monitoring requirements and keep knowledge of welfare rights policy, systems and legislation up to date.
- Partnership and team working: work collaboratively with colleagues and external professionals to provide joined-up support for clients across different service settings.
- Service development: contribute to service planning, improvement activity and wider organisational learning based on client needs and service evidence.
The successful candidate will have at least one year's experience delivering both welfare rights advice and debt advice in a relevant setting and be able to understand the wishes and needs of people using mental health services and advocate appropriately on their behalf. They will be able to engage effectively with vulnerable adults and build positive working relationships with professionals across disciplines, have good negotiation, problem-solving and organisational skills. This role will need the ability to prioritise and manage a caseload while meeting agreed case-working standards, targets and service goals, someone who can maintain accurate and comprehensive records on a client management database and someone with a commitment to equal opportunities, diversity, service user empowerment and reliable team working.
Benefits of working for Mind in Salford:
- We provide face-to-face training to strengthen your knowledge of mental health, alongside access to a learning platform with a wide range of courses across different subject areas.
- The role offers flexible working, agreed in line with service needs.
- Generous annual leave entitlement, including three days leave over Christmas.
- You will receive an additional day of annual leave for your birthday.
- You will also have access to three hours of wellbeing leave each month.
Application deadline: 5PM on Friday 2nd October 2026
Interviews will be held on Thursday 15th October 2026.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.
We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references. No agencies please.
Welfare Rights & Debt Adviser in London employer: Mind in Salford
Mind in Salford is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the community they serve. With opportunities for professional growth and development within the LGBTQIA+ sector, this role not only allows you to lead impactful therapeutic services but also fosters collaboration with dedicated leadership, ensuring a meaningful and rewarding career path in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Rights & Debt Adviser in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Mind in Salford.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Mind in Salford.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Mind in Salford.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Mind in Salford. Apply directly through us to stand out!
We think you need these skills to ace Welfare Rights & Debt Adviser in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Mind in Salford. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Welfare Rights & Debt Adviser, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Mind in Salford
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Mind in Salford. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
