People Manager in London

Benefits: NOW! Pension scheme, Employee Assistance Programme (EAP), 36 days holiday and additional for length of service, life assurance, eye test vouchers and training and development opportunities.

Hours: 36 hours per week - with flexible working options available (This will include working some evenings to attend committee and Board meetings).

Mind in Croydon (MiC) is a charity concerned with the welfare of people with mental health challenges living in the London Borough of Croydon and the surrounding areas. MiC delivers Mental Health Transformation Program services alongside Croydon BME Forum, these include Croydon Health and Wellbeing Space and Mental Health Personal Independence Coordinators. Other services include Recovery Space (out of hours crisis alternative), Advocacy, Active Minds, Carers Support, Peer Support In Reach, Social Networking, Counselling.

We are looking for a People Manager to play a key role in fostering a positive, collaborative culture for both staff and volunteers. This is a standalone role that will set and drive the people agenda, strengthening organisational effectiveness through trusted relationship management, a coaching approach with managers, and high-quality people operations. You'll be confident managing day-to-day HR responsibilities while also shaping broader strategic priorities.

You will build strong, trusting relationships across the organisation, support managers through coaching and partnership, champion staff engagement (including forums and surveys), and help identify and deliver learning and development opportunities.

Whilst this role is largely a generalist HR/People role, your main duties will focus on:

• Lead and drive the people agenda as a standalone People Manager, ensuring priorities are identified, planned and delivered to support organisational effectiveness.
• Build strong, trusted relationships with staff, volunteers and managers, providing responsive, person-centred support and advice.
• Provide coaching and partnership to managers, supporting confident people management and effective decision-making.
• Manage day-to-day HR operations, including HR system administration and people data, ensuring high-quality service, accurate records and consistent processes.
• Provide clear, pragmatic guidance on UK employment law and employee relations, including taking the lead on complex cases and liaising with legal professionals and third parties where required.
• Promote and support staff engagement activities, including working with and supporting the staff forum and coordinating staff surveys and follow‑up actions.
• Work with managers to identify learning and development needs, source training and funding options, and help embed a learning culture across the organisation.
• Support recruitment by guiding hiring managers through fair, values‑based processes, ensuring adherence to policies and procedures.
• Oversee performance management processes that reflect the organisation's values and culture and support high performance across teams.
• Ensure policies and procedures are kept up to date and communicated effectively so that managers and staff understand expectations and changes.

We encourage applications from those with Lived Experience.

About You:

• CIPD Level 5 qualification (or working towards) with previous experience in an HR Advisor role.
• Solid understanding and knowledge of UK employment law is essential.
• Previous employee relations experience would be advantageous.
• Self‑motivated and able to drive organisational change.
• Strong and proactive communicator with the ability to adapt styles and build rapport with colleagues and key stakeholders.
• Ability to produce high quality correspondence and documentation with excellent attention to detail.
• First rate IT skills including Microsoft Office. Working knowledge of HRIS' is preferrable (Staffology currently used).
• Excellent organisational skills with attention to detail and able to meet deadlines.

Location: Croydon, Surrey (some hybrid working opportunities in line with the needs of the Charity).

Please apply here and our agent from The HR Dept will be in direct contact.