At a Glance
- Tasks: Provide emotional support via phone and live chat to those in need.
- Company: Join a leading mental health charity dedicated to empowering individuals.
- Benefits: Enjoy 25 days annual leave, health cash plan, and professional development opportunities.
- Other info: Be part of a supportive team committed to equity and inclusion.
- Why this job: Make a real difference in people's lives while working flexible hours.
- Qualifications: Experience in mental health support and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Salary scale: £14.46 per hour
Contract: Permanent
Hours: Friday 6:30pm-12am, Saturday 3pm-8:30pm
Base: Remote
Probationary Period: Six months
Closing Date: Wednesday 28th May 2026 at 10am
Interview Date: Thursday 4th June 2026
About Us
Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.
We do this through:
- Building community and individual resilience for better mental wellbeing
- Providing early intervention advice and support
- Supporting people in crisis
- Empowering and helping people to recover and sustain improved wellbeing
Join us and you’ll receive:
- 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
- Up to two additional leave days to use each year to support your wellbeing.
- Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
- Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
- Generous pension scheme and employer contribution to help you plan for a secure future.
- Discount schemes including Company Shop and Blue Light Card.
- Excellent personal development opportunities including access to Clinical Supervision.
- Enhanced sick pay after your six-month probation.
- Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
Role Background
We are seeking an experienced and motivated Guide-Line Support Worker, to work as part of the team providing emotional support to service members across Bradford District and Craven. Guide-Line provides confidential, emotional support to children, young people and adults every day and night from 8am to midnight. The service can be accessed either via phone call or live chat, and is vital in supporting the wellbeing of people of all ages within our community.
PLEASE NOTE – The current vacancies are available for shifts on Friday (6:30pm–12am) and Saturday (3:00pm–8:30pm). These shifts may be covered by separate individuals, so applicants are welcome to apply for either shift or both.
Role Purpose
As a Guide-Line Support Worker, you will provide confidential and emotional support, guidance, information and signposting to children, young people and adults who contact Bradford District and Craven Mind’s Guide-Line telephone helpline and live chat service. You’ll be responsible for maintaining accurate and up to date records of contacts with service members, as well as appropriately responding to and documenting incidents, including safeguarding concerns. By acting with compassion, empathy and respect in supporting service members with issues or concerns, you’ll be positively contributing to the organisation’s vision: No one in Bradford District and Craven has to face a mental health issue alone.
Role Outcomes
- To provide telephone and live chat support to individuals who contact Guide-Line
- To signpost and refer individuals to relevant services for additional support where necessary, including crisis services
- To provide a safe, non-judgmental environment for service members to discuss their issues or concerns
- To work effectively with and support colleagues on shift as needed
- To maintain up to date electronic records of support, including service member information, adhering to data protection regulations and best practices
- Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, management of incidents, data protection, health and safety and mental health awareness
- To be familiar with and work in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
- To understand Bradford District and Craven Mind’s ‘Service Member Partnership Agreement’ and to ensure that it is followed at all times by service members
- Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment
Person Specification
BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Experience
Essential:- Experience working with service members experiencing mental health challenges
Skills and Abilities
Essential:- Excellent written, verbal and non-verbal communication skills
- Able to work autonomously and as part of a team
- Excellent IT skills including the use of Microsoft Office packages and online systems
Knowledge
Essential:- Understanding of key current issues within mental health and issues faced by people with mental health difficulties
- Understanding of confidentiality and data protection
- Up to date knowledge of best practice approach to safeguarding adults and children, with an awareness of how to recognise and respond to concerns
Attitude and Personal Attributes
Essential:- Passionate and enthusiastic
- A solution-focussed approach and can-do attitude
- Commitment to personal and professional development
- Commitment to equity, diversity and inclusion
- Commitment to and alignment with BDC Mind core values: Supporting everyone, Caring Always, Continually Improving, Enabling all and Working Together
- Experience of using an electronic recording system for service member details
- Experience providing support to service members via telephone and/or live chat
- Knowledge of the mental health system and other services available in the local area
How to apply:
Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under. We’re unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
Guide-Line Support Worker in Bradford employer: Mind in Bradford
Bradford District and Craven Mind is an exceptional employer dedicated to promoting mental wellbeing and empowering individuals facing mental health challenges. With a supportive work culture that values diversity and inclusion, employees benefit from generous leave policies, comprehensive health plans, and opportunities for personal development, all while making a meaningful impact in the community. Join us in our mission to ensure no one faces mental health issues alone, and enjoy the unique advantage of working remotely with flexible hours that fit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Guide-Line Support Worker in Bradford
✨Tip Number 1
Get to know the organisation! Before your interview, dive into Bradford District and Craven Mind's mission and values. This will help you connect your own experiences with their goals, showing them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills align with the role of a Guide-Line Support Worker, especially your experience in mental health support.
✨Tip Number 3
Be ready to share real-life examples! Think of situations where you've demonstrated compassion and problem-solving skills. This will help you stand out as someone who can truly support service members.
✨Tip Number 4
Don't forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your genuine interest and helps you figure out if this is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Guide-Line Support Worker in Bradford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for mental health shine through! We want to see how passionate you are about supporting others and making a difference in their lives.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your background aligns with our mission and values!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to follow the steps and upload your documents.
How to prepare for a job interview at Mind in Bradford
✨Know Your Stuff
Before the interview, make sure you’re familiar with Bradford District and Craven Mind’s mission and values. Understand their approach to mental health support and be ready to discuss how your experience aligns with their goals.
✨Show Empathy
As a Guide-Line Support Worker, empathy is key. Prepare examples from your past experiences where you’ve provided emotional support or guidance. This will demonstrate your ability to connect with service members and handle sensitive situations.
✨Practice Active Listening
During the interview, show that you can listen actively. Respond thoughtfully to questions and ask clarifying questions if needed. This reflects your communication skills and your understanding of the importance of listening in a support role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crises. Think of specific situations you’ve faced in previous roles and how you managed them, focusing on your thought process and outcomes.
