Crisis Support Worker in Bradford

Salary scale: £14.46 per hour

Contract: Relief

Hours: Relief as and when required on the following shifts:

• 16:00 – 23:20
• 19:10 – 2:30 (Shifts that start at 19:10-2:30 include a night enhancement payment of £8.40 per shift.)

Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU

Probationary Period: Six Months

Closing Date: Monday 1st June at 10am

Interview Date: Monday 8th June

Questions: In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying please contact Rebecca Heald at [email protected]

About Us

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing
• Providing early intervention advice and support
• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Join us and you’ll receive:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
• Generous death in service/life assurance benefit.

Role Background

Safe Spaces is an innovative, all-age, crisis alternative service, delivered through a unique partnership between BDC Mind and The Cellar Trust and funded by the NHS. We’re here 365 days a year, from 12pm to 2:30am, offering vital support to people across Bradford, Airedale, Wharfedale and Craven.

Our mission is simple but powerful: to provide safe, welcoming, non-clinical spaces where people in emotional distress can feel heard, supported, and guided to the next step. Whether it’s through one-to-one support or open-access crisis cafés, we help people feel grounded in moments of crisis—and connected to the right ongoing care.

Collaboration is at the heart of what we do. We work closely with trusted partners to deliver support in local communities, and with key services such as NHS crisis teams, hospitals, police and the local authority. Together, we’re building a compassionate, joined-up response to mental health crisis, and playing a vital role in Bradford District and Craven’s Healthy Minds Strategy.

Role Purpose

You will be part of a team of Crisis Support Workers delivering mainly one-to-one support to clients over the telephone or face to face at our Bradford Hub. You will report directly to a Service Coordinator and will support people to regain control over their lives and access further sources of support. The role is emotionally demanding due to the nature of distress experienced by clients.

As a Safe Spaces Crisis Support Worker, you will also have the opportunity to be part of our bank staff, offering ad-hoc relief cover for absence/annual leave.

Role Outcomes

• Deliver one to one support sessions (face to face, phone, video, instant messaging) to people in mental health crisis, in a recovery-focused and person-centered way.
• Use distraction and de-escalation techniques where needed.
• Participate in or lead shift handover, huddle or meetings.
• Manage referrals, book appointments and conduct follow-up calls after a crisis session.
• Make onward referrals and signpost where necessary.
• Assist in risk assessments with multi-disciplinary staff, highlighting any changes in clients’ presentation relevant to their safety plan and feedback accordingly.
• Participate in shift handover and team meetings.
• Provide mentoring support to colleagues by sharing experience and knowledge gained.
• Keep accurate records in a timely manner of all contacts on MYMUP (client management system).
• Commit to training and self-development and to undertake any training required to carry out the duties of the post.
• Work in line with all relevant organisational policies, including safeguarding, and ensure concerns are escalated appropriately.
• Support the Team Leader and take on any additional responsibilities deemed appropriate, taking a flexible, team-based approach to the role.

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications

• A minimum of 5 GCSE’s (or equivalent) grades A-C.

Experience

• Experience of working with children, young people or adults in a health, social care or any other relevant setting.
• Experience of supporting people in a clear, meaningful and non-judgemental way either via telephone or in person.
• Experienced and confident in managing challenging situations, and recognising and responding to safeguarding concerns.

Skills and Abilities

• Excellent proven communication and organisational skills, including an ability to encourage and engage people in ways to make positive changes in their lives.
• Excellent IT skills, including use of Microsoft Packages.
• Ability to work as part of a team and work alone and use own initiative.
• Ability to gather relevant information to support and assess risks.

Knowledge

• Understanding of the key issues within mental health, and the potential challenges that people may face.
• Knowledge of other relevant health & social care organisations across the Bradford District & Craven.
• Knowledge of risk management and health and safety issues.
• Understanding of safeguarding and good practice.
• Understanding of confidentiality and data protection.

Attitude and Personal Attributes

• Healthy and secure personal boundaries.
• Committed, passionate and flexible with a can do attitude.
• Commitment to supporting people in a person-centred and non-judgemental way.
• Committed to equity, diversity and inclusion.
• Understanding of and commitment to Mind in Bradford values.

How to Apply

Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification.

We’re unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.