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- Tasks: Lead a team providing 24/7 support for individuals in mental health crises.
- Company: Join Hertfordshire Mind Network, a leader in mental health crisis support.
- Benefits: Generous annual leave, health cover, and ongoing training opportunities.
- Other info: Inclusive workplace valuing diverse experiences, including those with lived mental health challenges.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Proven management experience in mental health services and strong leadership skills.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Nightlight Crisis Service
Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
The objectives of HMN’s Nightlight Crisis provision is to:
- Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
- Provide 24/7 365 support for individuals experiencing a mental health crisis.
- Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- Remain a source of independent support for all service users.
- Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
About the Role
As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.
The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Monday 25th May 2026. Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
Service Manager – Nightlight Crisis Services in Watford employer: Mind Hertfordshire Network
Contact Detail:
Mind Hertfordshire Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Nightlight Crisis Services in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis management and mental health support. Think about your experiences and how they align with our values of Hope, Courage, Togetherness, and Responsiveness.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share stories that highlight your calmness and non-judgemental approach when dealing with individuals in distress. This will resonate well with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Hertfordshire Mind Network.
We think you need these skills to ace Service Manager – Nightlight Crisis Services in Watford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to our values of Hope, Courage, Togetherness, and Responsiveness.
Tailor Your Application: Make sure to customise your application for the Service Manager role. Highlight your relevant experience in mental health services and how you've supported individuals in crisis. This shows us that you understand what we're all about!
Showcase Your Skills: We’re looking for someone with strong leadership and management skills. Use your application to demonstrate how you've successfully managed teams or projects in the past, especially in a health and social care setting.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Mind Hertfordshire Network
✨Know Your Values
Before the interview, take some time to reflect on the values of Hope, Courage, Togetherness, and Responsiveness. Think about how these values resonate with your own experiences and be ready to share specific examples that demonstrate your alignment with them.
✨Showcase Your Experience
Prepare to discuss your previous experience in mental health services or crisis management. Highlight any relevant roles where you’ve supported individuals in distress, focusing on your person-centred approach and how you’ve helped others build resilience.
✨Understand the Role
Familiarise yourself with the Nightlight Crisis Service and its objectives. Be prepared to discuss how you would lead the provision effectively, ensuring safety and person-centred care while achieving KPIs. This shows you’re not just interested in the role but also invested in the service’s mission.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in this role. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.