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For Companies At a Glance
- Tasks: Support individuals in mental health crises, providing guidance and advocacy.
- Company: Join Herts Mind Network, a leader in mental health support and community care.
- Benefits: Enjoy 25 days annual leave, health cover, and ongoing training opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Flexible hours over a 7-day rota, with a focus on teamwork and collaboration.
The predicted salary is between 19800 - 21000 £ per year.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Project
Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital. The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people's needs to be met with the right care at the right time.
About the Role:
The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health. The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect. You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.
Key Responsibilities
- To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
- To advocate for service users, explaining organisations and pathways.
- To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
- To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
- To gather feedback and evaluation on patient experience in the MHUCC.
- To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
- To link in with wider Herts Mind Network services and facilitate referrals.
- To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
- To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
- Eligibility for blue light card.
Closing date for receipt of applications is Thursday 26th June at 5pm. Interviews will be held on Monday 30th June at the Mental Health Urgent Care Centre, Lister Hospital.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
Support, Time and Recovery (STaR) Worker employer: Mind Hertfordshire Network
Contact Detail:
Mind Hertfordshire Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support, Time and Recovery (STaR) Worker
✨Tip Number 1
Familiarise yourself with the values of Hope, Courage, Togetherness, and Responsiveness that we embody at StudySmarter. During your interactions, whether in interviews or networking, demonstrate how you align with these values through personal anecdotes or experiences.
✨Tip Number 2
Research the Mental Health Urgent Care Centre and understand its role within the community. Being knowledgeable about the services they provide and the challenges they face will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Network with current or former employees of Herts Mind Network or similar organisations. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss specific scenarios where you've demonstrated calmness and non-judgemental support in high-pressure situations. This will showcase your ability to handle crises effectively, a key aspect of the Support, Time and Recovery Worker role.
We think you need these skills to ace Support, Time and Recovery (STaR) Worker
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description. Understand the key responsibilities and the values of Hope, Courage, Togetherness, and Responsiveness that the organisation embodies. This will help you tailor your application to reflect these qualities.
Craft a Personal Statement: Write a personal statement that highlights your experience and skills relevant to supporting individuals with mental health issues. Use specific examples to demonstrate your calmness, non-judgemental attitude, and ability to work effectively in distressing situations.
Highlight Relevant Experience: In your CV, make sure to emphasise any previous roles or volunteer work related to mental health support or crisis intervention. Detail your responsibilities and achievements in these positions to showcase your suitability for the Support, Time and Recovery Worker role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a supportive role.
How to prepare for a job interview at Mind Hertfordshire Network
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Support, Time and Recovery Worker. Familiarise yourself with the key tasks mentioned in the job description, such as providing support during mental health crises and advocating for service users.
✨Embody the Values
During the interview, demonstrate how you embody the values of Hope, Courage, Togetherness, and Responsiveness. Share personal experiences or examples that reflect these values, especially in challenging situations.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you would communicate with service users, their families, and other professionals. Highlight any previous experience where you successfully navigated difficult conversations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle crises and support individuals in distress. Think about past experiences where you provided support or resolved conflicts, and be ready to explain your thought process and actions.
