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- Tasks: Support individuals in crisis with empathy and a person-centred approach.
- Company: Join Hertfordshire Mind Network, dedicated to mental health support.
- Benefits: Generous annual leave, health cover, and ongoing training opportunities.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: No specific qualifications required; lived experience is valued.
- Other info: Flexible shifts available in a supportive, diverse team environment.
The predicted salary is between 24366 - 30458 £ per year.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Mental Health Support Worker – Crisis House Reference: 325 Responsible to: Crisis House Coordinator Salary: £24,366 per annum, pro rata for part time (Salary review after successful probation completion) Contract: Permanent Hours: Full time 37.5 hours Working days: Shifts available covering 7-day rota, Early: 7am-3pm, Late: 2pm-10pm Nights: 9pm-8am Based: Crisis House – Hemel Hempstead About the Service Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis. The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Service Objectives The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are: * To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire. * To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment. * To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers. * To remain a source of independent support for all Service Users. * To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services. About the Role As a Crisis House Support Worker you will be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision. We offer: * Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) * An additional day of leave each year for your birthday following completion of probation period. * Ongoing training relevant to your role. * An Employee Assistance Programme. * Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for applications is 23rd January 2026. Interviews to be held week commencing 2nd February 2026. N.B. Please quote reference number 325 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please
Mental Health Support Worker – Crisis House employer: Mind Hertfordshire Network
Contact Detail:
Mind Hertfordshire Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Support Worker – Crisis House
✨Tip Number 1
Get to know the organisation! Research Hertfordshire Mind Network and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values of Hope, Courage, Togetherness, and Responsiveness.
✨Tip Number 2
Practice your responses to common interview questions. Think about your experiences and how they relate to supporting individuals in crisis. We want you to feel confident and ready to share your insights and personal stories that highlight your calm and non-judgemental nature.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on the interview process and what it’s really like to work at the Crisis House. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team in making a difference in people’s lives.
We think you need these skills to ace Mental Health Support Worker – Crisis House
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role.
Show Your Values: Make sure to highlight how you embody our values of Hope, Courage, Togetherness, and Responsiveness. Give us examples of how you've demonstrated these in your past experiences, whether personal or professional.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Mind Hertfordshire Network
✨Understand the Role
Before your interview, take some time to really understand what being a Mental Health Support Worker involves. Familiarise yourself with the values of Hope, Courage, Togetherness, and Responsiveness. Think about how you can embody these values in your responses.
✨Share Personal Experiences
If you have lived experience or relevant professional experience, don’t hesitate to share it during the interview. This role is all about connecting with people in crisis, so your personal insights can demonstrate your empathy and understanding.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle crises. Practice responding to situations where you need to remain calm and non-judgemental. Think about specific examples from your past where you’ve successfully supported someone in distress.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your genuine interest in the role and the organisation. Inquire about the training provided, team dynamics, or how they measure success in supporting service users. This shows you’re proactive and engaged.
