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- Tasks: Lead a team providing 24/7 support for individuals in mental health crises.
- Company: Join Hertfordshire Mind Network, a leader in mental health support.
- Benefits: Generous annual leave, health cover, and ongoing training opportunities.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: Experience in mental health support and strong leadership skills required.
- Other info: Flexible hours and a commitment to inclusivity and diversity.
The predicted salary is between 41000 - 42000 £ per year.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Nightlight Crisis Service
Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
About the Role
As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.
The objectives of HMN’s Nightlight Crisis provision is:
- To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
- To provide 24/7 365 support for individuals experiencing a mental health crisis.
- To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- To remain a source of independent support for all service users.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Sunday 19th April 2026. Interviews to be held on Tuesday 28th April 2026 at our Watford Wellbeing Centre.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Services Manager (Nightlight Crisis) in Hemel Hempstead employer: Mind Hertfordshire Network
Contact Detail:
Mind Hertfordshire Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Manager (Nightlight Crisis) in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis management and mental health support. Think about your experiences and how they align with our values of Hope, Courage, Togetherness, and Responsiveness.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share stories that highlight your calmness and non-judgemental approach when dealing with distressing situations. This will resonate well with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Hertfordshire Mind Network.
We think you need these skills to ace Services Manager (Nightlight Crisis) in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting people with mental health issues shine through. Share any personal experiences or motivations that drive you to work in this field, as it helps us see your commitment to our values of Hope, Courage, Togetherness, and Responsiveness.
Tailor Your Application: Make sure to tailor your application specifically for the Services Manager role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our organisation and what we stand for.
How to prepare for a job interview at Mind Hertfordshire Network
✨Know Your Values
Before the interview, take some time to reflect on the values of Hope, Courage, Togetherness, and Responsiveness. Think about how these values resonate with your own experiences and how you can demonstrate them in your responses. This will show that you align with the organisation's mission.
✨Prepare Real-Life Examples
Be ready to share specific examples from your past experiences where you've supported individuals in crisis or managed a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to understand your impact.
✨Show Your Understanding of Mental Health
Brush up on current mental health issues and crisis intervention strategies. Being knowledgeable about the challenges faced by individuals in distress will not only impress the interviewers but also demonstrate your commitment to the role and the people you'll be supporting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Nightlight Crisis Service and its future. This shows your genuine interest in the role and helps you gauge if the organisation is the right fit for you.