At a Glance
- Tasks: Support individuals with mental health issues and provide holistic care in the community.
- Company: Join Hertfordshire Mind Network, a leader in mental health support.
- Benefits: Enjoy 25 days annual leave, health cover, and ongoing training.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Make a real difference in people's lives while building your skills.
- Qualifications: Empathy, communication skills, and a passion for mental health support.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
We are looking for a Community Support Worker to join our team. The Primary Care Network Service works in partnership with GP surgeries in Hertfordshire to provide advice, information, onward referral and holistic support to individuals who are experiencing mental ill health or need support with their mental wellbeing, supporting people in the community in their own homes and our wellbeing centres.
Community Support (PCN) Service Objectives- To improve the mental wellbeing of people experiencing mental ill health.
- To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To remain a source of independent support for all clients.
- To ensure correct access via Primary Care into the HMN service therefore reducing the pressure on GP services.
- To contribute to an improvement in the proportion of people with mental ill health who are accessing specialist support via their GP surgery.
- To provide an assertive outreach approach for clients that may have complex or multiple needs.
- Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
- Maintain and enhance service delivery standards and effectiveness.
- Promote the service, increasing visibility and being responsive to changing needs.
- Provide practical and emotional support to encourage service users to develop their independence within their local community.
- Ensure that the safety and wellbeing of service users using the service is monitored and reviewed regularly.
- Remain a source of independent support for all clients.
- Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Receive referrals from a wide range of referral pathways.
- Undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
- Provide holistic support both outreach and in our centres and advocacy services to clients experiencing mental ill health.
- Ensure all person-centered risk assessments and support plans are completed as appropriate.
- Accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services.
- Liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
- Assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
- Establish effective pathways across a variety of agencies to maximise and provide effective partnership working.
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is on 6th July 2026 at 5pm. Interviews to be held on a rolling basis at our Watford Wellbeing centre. Please note: this role may close sooner due to demand in applications.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Community Support Worker (Primary Care Network Service) in Hemel Hempstead employer: Mind Hertfordshire Network
Hertfordshire Mind Network is an exceptional employer dedicated to supporting individuals with mental health challenges, offering a compassionate work culture that embodies values of Hope, Courage, Togetherness, and Responsiveness. Employees benefit from generous annual leave, ongoing training, and health cover, while also having the opportunity to make a meaningful impact in the community through holistic support services. With a commitment to inclusivity and personal growth, this role provides a rewarding environment for those passionate about mental wellbeing.
Contact Details:
Mind Hertfordshire Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Worker (Primary Care Network Service) in Hemel Hempstead
✨Tip Number 1
Get to know the organisation! Research Herts Mind Network and understand their values of Hope, Courage, Togetherness, and Responsiveness. This will help you connect with the team during interviews and show that you're genuinely interested in supporting people with mental health issues.
✨Tip Number 2
Practice your listening skills! As a Community Support Worker, you'll need to be calm and non-judgemental. Role-play with a friend or family member to get comfortable with responding to distressing situations and providing emotional support.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the work culture. They might share tips that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Community Support Worker (Primary Care Network Service) in Hemel Hempstead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to supporting people with mental health issues.
Show Your Values:Make sure to highlight how you embody our values of Hope, Courage, Togetherness, and Responsiveness. Use examples from your past experiences to demonstrate how you've applied these values in your work or personal life.
Tailor Your Application:Take a moment to read through the job description carefully and tailor your application to match. Mention specific skills and experiences that align with the role of Community Support Worker, especially those related to mental health support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Mind Hertfordshire Network
✨Understand the Role
Before your interview, take some time to really understand what a Community Support Worker does. Familiarise yourself with the key responsibilities and objectives outlined in the job description. This will help you articulate how your skills and experiences align with the role.
✨Embody the Values
The company values of Hope, Courage, Togetherness, and Responsiveness are crucial for this position. Think of examples from your past experiences where you've demonstrated these values, especially in challenging situations. Be ready to share these stories during your interview.
✨Showcase Your Empathy
As a Community Support Worker, you'll be working with individuals experiencing mental health issues. Prepare to discuss how you approach sensitive situations with empathy and non-judgement. Consider role-playing scenarios with a friend to practice your responses.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
