At a Glance
- Tasks: Support individuals with mental health issues and housing challenges in a compassionate, non-judgemental way.
- Company: Join Hertfordshire Mind Network, a leader in mental health support and community outreach.
- Benefits: Enjoy 25 days annual leave, health cover, ongoing training, and a birthday day off!
- Other info: Flexible working across Hertfordshire with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while building your skills in a supportive environment.
- Qualifications: Experience in mental health support and a valid driving licence are essential.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Service
Community Outreach Workers support people with complex needs who have Housing issues as a primary need. This includes people who may have drug and alcohol difficulties, particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.
The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:
- Provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health.
- Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- Remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is 3rd July 2026 at 5pm. Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged. Interviews will be held on a rolling basis at our Watford Wellbeing Centre.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Community Outreach Worker (CSS Housing) in Hemel Hempstead employer: Mind Hertfordshire Network
Hertfordshire Mind Network is an exceptional employer dedicated to supporting individuals with mental health challenges, offering a compassionate work culture that embodies values of Hope, Courage, Togetherness, and Responsiveness. Employees benefit from generous annual leave, ongoing training opportunities, and a supportive environment that prioritises personal growth and wellbeing, all while making a meaningful impact in the community of West Hertfordshire and beyond.
Contact Details:
Mind Hertfordshire Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Outreach Worker (CSS Housing) in Hemel Hempstead
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can align your answers with what they stand for.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experiences relate to the role of a Community Outreach Worker. We want to hear how you embody Hope, Courage, Togetherness, and Responsiveness in your work!
✨Tip Number 3
Showcase your soft skills! In this role, being calm and non-judgemental is key. Share examples from your past where you've successfully supported someone in distress or managed a challenging situation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Outreach Worker (CSS Housing) in Hemel Hempstead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to supporting people with mental health issues.
Show Your Values:Make sure to highlight how you embody our values of Hope, Courage, Togetherness, and Responsiveness. Use examples from your past experiences to demonstrate how these values guide your work and interactions with others.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match it. We’re looking for specific skills and experiences, so make sure to align your background with what we’re seeking in a Community Outreach Worker.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Mind Hertfordshire Network
✨Know Your Values
Before the interview, take some time to reflect on the values of Hope, Courage, Togetherness, and Responsiveness. Think about how these values resonate with your own experiences and how you can demonstrate them in your answers.
✨Showcase Your Empathy
As a Community Outreach Worker, empathy is key. Prepare examples from your past where you've supported someone in distress or helped them navigate a tough situation. This will show your ability to connect with clients on a personal level.
✨Understand the Role
Familiarise yourself with the specific challenges faced by clients with complex needs, including drug and alcohol difficulties. Being able to discuss these issues knowledgeably will impress the interviewers and show your commitment to the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing training opportunities, or how success is measured in this role. It shows you're genuinely interested and engaged.
