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- Tasks: Support survivors of domestic abuse with advocacy and risk assessment.
- Company: Join Hertfordshire Mind Network, a leading mental health charity with over 50 years of experience.
- Benefits: Enjoy 25 days annual leave, birthday leave, health cover, and ongoing training.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: A calm, non-judgemental attitude and the ability to drive are essential.
- Other info: Applications close on 30th May 2025; interviews are ongoing.
Do you want to support people with mental health issues in a moment of crisis? Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About Us
For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.
About the role
The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.
The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:
- Provide support and advocacy services to clients experiencing domestic abuse.
- Ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
- Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- Maintain and enhance service delivery standards and effectiveness.
- Support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
- Collate and obtain feedback regarding the effectiveness of the service.
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- Birthday leave day.
- Cash plan health cover (after 6 months employment).
- Eligibility for blue light card.
- Employee Assistance Programme.
- Ongoing training relevant to your role.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Friday 30th May 2025 at 5pm. Interviews will be held on a rolling basis.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
Domestic Abuse Caseworker employer: Mind Hertfordshire Network
Contact Detail:
Mind Hertfordshire Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Caseworker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by survivors of domestic abuse. Understanding their experiences will help you connect better during interviews and demonstrate your commitment to supporting them.
✨Tip Number 2
Highlight any relevant experience you have in mental health or social work, especially in crisis situations. Sharing real-life examples can showcase your ability to remain calm and non-judgemental under pressure.
✨Tip Number 3
Research Hertfordshire Mind Network and its values thoroughly. Be prepared to discuss how you embody their principles of Hope, Courage, Togetherness, and Responsiveness in your approach to casework.
✨Tip Number 4
Network with professionals in the field of domestic abuse and mental health. Engaging with local organisations or attending relevant workshops can provide insights and connections that may benefit your application.
We think you need these skills to ace Domestic Abuse Caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Domestic Abuse Caseworker position. Familiarise yourself with the skills and values mentioned in the job description, such as being calm, non-judgemental, and responsive.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in mental health support, advocacy, or crisis management, and ensure your qualifications are clearly presented.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals in crisis. Use specific examples from your past experiences to demonstrate how you embody the values of Hope, Courage, Togetherness, and Responsiveness.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Mind Hertfordshire Network
✨Show Your Empathy
As a Domestic Abuse Caseworker, you'll be working with individuals in distress. Make sure to demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've supported others in challenging situations.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how your skills and experiences align with the role's requirements, particularly around risk assessment and client advocacy.
✨Embody the Values
The organisation values Hope, Courage, Togetherness, and Responsiveness. Think of specific instances where you've embodied these values in your work or personal life, and be ready to share them during the interview.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, support systems in place for staff, and how the organisation measures the effectiveness of its services. This shows your genuine interest in the role and the organisation.
