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- Tasks: Support survivors of domestic abuse with advocacy and risk assessment.
- Company: Join Hertfordshire Mind Network, a leading mental health charity with over 50 years of experience.
- Benefits: Enjoy 25 days annual leave, birthday leave, health cover, and ongoing training.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Driving license and access to a vehicle are essential; empathy and resilience are key.
- Other info: Applications welcome from all backgrounds; we value lived experiences.
The predicted salary is between 22000 - 24000 £ per year.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About Us
For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing.
We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.
About the role
The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.
The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:
- Provide support and advocacy services to clients experiencing domestic abuse.
- Ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
- Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- Maintain and enhance service delivery standards and effectiveness.
- Support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
- Collate and obtain feedback regarding the effectiveness of the service.
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- Birthday leave day.
- Cash plan health cover (after 6 months employment).
- Eligibility for blue light card.
- Employee Assistance Programme.
- Ongoing training relevant to your role.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Friday 30th May 2025 at 5pm. Interviews will be held on a rolling basis.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
Domestic Abuse Caseworker employer: Mind Hertfordshire Network
Contact Detail:
Mind Hertfordshire Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Caseworker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by survivors of domestic abuse. Understanding their experiences will help you connect better during interviews and demonstrate your commitment to supporting them.
✨Tip Number 2
Highlight any relevant experience you have in mental health or social work, especially if it involves crisis intervention. This will show us that you have the skills needed to handle sensitive situations effectively.
✨Tip Number 3
Prepare to discuss how you embody our values of Hope, Courage, Togetherness, and Responsiveness. Think of examples from your past work or personal life that illustrate these qualities.
✨Tip Number 4
Network with professionals in the mental health and domestic abuse sectors. Engaging with others in the field can provide insights and potentially lead to recommendations that strengthen your application.
We think you need these skills to ace Domestic Abuse Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Domestic Abuse Caseworker. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in mental health support, advocacy, or working with vulnerable populations. Use specific examples to demonstrate your ability to handle crisis situations calmly and effectively.
Align with Their Values: The organisation values Hope, Courage, Togetherness, and Responsiveness. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Mind Hertfordshire Network
✨Show Empathy and Understanding
As a Domestic Abuse Caseworker, it's crucial to demonstrate your ability to empathise with clients. Share examples from your past experiences where you successfully supported individuals in distress, highlighting your calm and non-judgemental approach.
✨Familiarise Yourself with Relevant Policies
Before the interview, make sure you understand the policies and procedures related to domestic abuse and mental health support. This knowledge will show your commitment to the role and help you answer questions more effectively.
✨Highlight Your Teamwork Skills
The role involves working closely with a team, so be prepared to discuss your experience in collaborative environments. Provide specific examples of how you've contributed to team success and maintained service delivery standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risk. Practice responding to hypothetical situations related to domestic abuse cases, focusing on your decision-making process and client safety.
