At a Glance
- Tasks: Support individuals with mental health issues and housing challenges in a compassionate, non-judgemental way.
- Company: Join Hertfordshire Mind Network, a leader in mental health support and community outreach.
- Benefits: Enjoy 25 days annual leave, health cover, and ongoing training opportunities.
- Other info: Flexible working across Hertfordshire with a supportive team environment.
- Why this job: Make a real difference in people's lives while building your skills and experience.
- Qualifications: A passion for helping others and a valid driving license are essential.
The predicted salary is between 26000 - 26500 £ per year.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Service
Community Outreach Workers support people with complex needs who have Housing issues as a primary need. This includes people who may have drug and alcohol difficulties, particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.
The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:
- Provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health.
- Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- Remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is 3rd July 2026 at 5pm. Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged. Interviews will be held on a rolling basis at our Watford Wellbeing Centre.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
Community Outreach Worker (CSS Housing) employer: Mind Hertfordshire Network
Hertfordshire Mind Network is an exceptional employer dedicated to supporting individuals with mental health challenges, offering a compassionate work culture that embodies values of Hope, Courage, Togetherness, and Responsiveness. Employees benefit from generous annual leave, ongoing training, and health cover, alongside the opportunity to make a meaningful impact in the community while enjoying a supportive environment that fosters personal and professional growth.
Contact Details:
Mind Hertfordshire Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Outreach Worker (CSS Housing)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can align with them, especially around Hope, Courage, Togetherness, and Responsiveness.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experiences relate to supporting people with mental health issues and complex needs. We want to hear your stories that show your calm and non-judgemental approach!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their approach to client support or how they handle challenging situations. This shows your genuine interest in the role and helps us see how you think.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Community Outreach Worker (CSS Housing)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting people with mental health issues shine through. Share personal experiences or motivations that drive you to help others, especially in crisis situations.
Be Person-Centred:Make sure to highlight your ability to adopt a person-centred approach. Use examples from your past experiences where you've successfully supported individuals, showing how you embody our values of Hope, Courage, Togetherness, and Responsiveness.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Community Outreach Worker role. Mention your understanding of complex needs and how you can contribute to raising awareness among local service providers.
Apply Early!:We encourage you to submit your application as soon as possible since we review applications on a rolling basis. Head over to our website to apply and make sure to quote reference number 363 in your application!
How to prepare for a job interview at Mind Hertfordshire Network
✨Understand the Role
Before your interview, take some time to really understand what a Community Outreach Worker does. Familiarise yourself with the specific challenges faced by clients with mental health issues and housing difficulties. This will help you articulate how your skills and experiences align with the role.
✨Embody the Values
The company values of Hope, Courage, Togetherness, and Responsiveness are key to this role. Think of examples from your past experiences where you've demonstrated these values, especially in challenging situations. Be ready to share these stories during your interview.
✨Show Your Empathy
As a Community Outreach Worker, you'll be working with individuals in distress. Prepare to discuss how you approach sensitive situations with empathy and non-judgement. Consider role-playing scenarios with a friend to practice your responses and ensure you convey a calm and supportive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
