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For Companies At a Glance
- Tasks: Manage client programmes, ensuring smooth execution and impactful delivery.
- Company: Join MindGym, a leader in behavioural science transforming workplaces.
- Benefits: Hybrid work model, diverse culture, and opportunities for growth.
- Other info: Fast-paced environment with a focus on diversity and inclusion.
- Why this job: Be part of a dynamic team making a real difference in client success.
- Qualifications: 1-2 years in client-facing roles; strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Kensington Office Hybrid: 3 days in office 6 month contract
About Mind Gym
MindGym use the latest behavioural science to transform the performance of companies and the lives of people who work in them. Since we started MindGym, we’ve partnered with over half the FTSE 100 and S&P 100, equipping them with an all-important human advantage. We’re growing rapidly and have successfully floated on the London Stock Exchange. This is just the start. We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioural change.
The Role:
As a Client Success Associate, you are responsible for the smooth and efficient execution of programme delivery for our clients. You own the mechanics that make each programme run - scheduling, facilitator sourcing, booking management, programme logistics, attendance tracking, and feedback reporting. You work at pace, with strong attention to detail, proactive problem-solving and clear communication. When you do this well, clients get an impactful experience first time around, which helps them achieve their goals, keeps them coming back for more and enables us to deliver revenue on time. You will independently manage the delivery of programmatic and complex programmes, partnering with Project Managers and Senior Project Managers to ensure smooth running of accounts.
What you'll be doing:
- Design programme schedules based on client requirements and coordinate logistics to ensure seamless programme execution that meets client expectations for quality and impact.
- Source facilitators for sessions and manage the end-to-end booking process, ensuring the right facilitator is matched to each session and all delivery logistics are confirmed ahead of time.
- Manage programme logistics end-to-end, anticipating issues and resolving them proactively so delivery runs smoothly.
- Facilitate client scheduling calls to demonstrate progress and align on any open deployment actions or risks.
- Track attendance across sessions and produce accurate reporting for clients and internal stakeholders.
- Gather participant feedback and facilitator insights, and partner with Project Manager to create reporting that demonstrates programme impact and value.
- Continuously improve programme delivery by using feedback to refine programme briefs and execution, sustaining client satisfaction over time.
- Keep internal and external stakeholders informed on programme status, potential risks and revenue updates; anticipate needs and promptly address any issues that arise.
- Ensure revenue is delivered in full and on time. Actively track against revenue milestones and proactively flag any revenue at risk to internal stakeholders.
- Assist Project Managers with tasks such as financial tracking, QBR preparation, and identifying improvement areas to adjust ways of working based on client preferences, programme context and goals.
About you:
- Excellent organisational skills: Ability to manage multiple tasks, schedules and client requirements efficiently.
- Strong attention to detail: Ensuring that logistics, client communications and training sessions run smoothly with no oversights.
- Effective time management: Ability to prioritise tasks and meet tight deadlines in a fast-paced environment.
- Clear communication skills: Able to confidently liaise with clients, facilitators and internal teams, providing clear updates and managing expectations.
- Proactive problem-solving: Anticipates issues before they arise and takes ownership of resolving them.
- Adaptability: Comfortable handling last-minute changes or unforeseen challenges, adjusting plans while maintaining high standards.
- Client-focused mindset: Dedicated to understanding client needs and delivering a positive, professional experience at all stages of the process.
- Commercial awareness: Understands the link between programme delivery and revenue realisation.
- Calm under pressure: Maintains composure and problem-solving capability in high-pressure situations.
Qualifications:
- 1–2 years of relevant work experience in a client-facing or administrative role, ideally within a fast-paced, service-oriented environment.
- Proficiency in Microsoft Office Suite (especially Excel, Word and PowerPoint) and comfort with using project management tools or CRM systems (eg, Salesforce, Netsuite, Hive, Administrate).
MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.
Client Success Associate in London employer: Mind Gym.
Contact Detail:
Mind Gym. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate in London
✨Tip Number 1
Get to know MindGym! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills. As a Client Success Associate, you'll need to liaise with clients and internal teams. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be proactive! Think of potential challenges that might arise in programme delivery and prepare solutions. This shows you're ready to tackle issues head-on and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the MindGym team.
We think you need these skills to ace Client Success Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Client Success Associate role. We want to see how your skills align with our needs, so don’t be shy about showcasing your organisational prowess and client-focused mindset!
Show Off Your Attention to Detail: In this role, attention to detail is key! When you’re writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Be Clear and Concise: When describing your past experiences, keep it straightforward. Use bullet points where possible and focus on the impact you made in previous roles. We love clarity, so make it easy for us to see how you can contribute to our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mind Gym.
✨Know Your Client Success Fundamentals
Before the interview, brush up on the key responsibilities of a Client Success Associate. Understand how programme delivery works and be ready to discuss how you would manage logistics, scheduling, and client communications effectively.
✨Show Off Your Organisational Skills
Prepare examples that showcase your excellent organisational skills. Think about times when you successfully managed multiple tasks or projects simultaneously, and be ready to explain how you prioritised and executed them efficiently.
✨Demonstrate Proactive Problem-Solving
Mind Gym values proactive problem-solving. Come prepared with examples of challenges you've faced in previous roles and how you anticipated issues before they arose. This will show your ability to think on your feet and maintain composure under pressure.
✨Communicate Clearly and Confidently
Practice clear and concise communication. During the interview, ensure you articulate your thoughts well, especially when discussing your experience with clients and internal teams. This will reflect your ability to manage expectations and keep everyone informed.