At a Glance
- Tasks: Lead client programmes, ensuring delivery excellence and maximising client value.
- Company: MindGym, a leader in behavioural science transforming businesses and lives.
- Benefits: 25 days leave, private medical insurance, yoga sessions, and unlimited mental health support.
- Other info: Join a diverse team committed to inclusion and flexible working arrangements.
- Why this job: Make a real impact by partnering with top companies to drive meaningful behaviour change.
- Qualifications: 3-5+ years in client-facing project management; strong organisational and communication skills.
The predicted salary is between 50000 - 60000 € per year.
MindGym uses the latest behavioural science to transform the performance of companies and the lives of people who work in them. We’ve partnered with over half the FTSE 100 and S&P 100, helping organisations create meaningful behaviour change and lasting business impact. Born around a kitchen table in 2000, MindGym has gone on to work with many of the world’s top 500 companies, transform the performance of over three million people, and publish four books, including an international best-seller.
The role involves leading the successful delivery of client programmes while acting as a thought partner to clients throughout their journey with MindGym. Responsibilities include:
- Leading medium to high complexity client programmes from kick‑off through to renewal
- Owning programme delivery and revenue forecasting to ensure contracted revenue is scheduled and delivered on time and in full
- Managing programme timelines, delivery plans, risks, forecasting updates and cross‑functional coordination to ensure desired outcomes
- Building trusted client relationships and acting as the primary point of contact throughout delivery
- Understanding client goals, success measures and business priorities to ensure programmes deliver meaningful impact
- Advising clients on how to maximise value from MindGym solutions, including driving engagement, adoption and optimisation opportunities
- Proactively identifying risks, solving problems and navigating ambiguity in a fast‑paced environment
- Collaborating cross‑functionally with Solutions, Sales, Operations and wider delivery teams to deliver a seamless client experience
- Ensuring all programme documentation, project updates, revenue forecasting and delivery communications are managed effectively
- Identifying opportunities to strengthen client impact, retention and long‑term account growth
- Presenting confidently to clients and stakeholders while balancing commercial awareness with delivery excellence
- Supporting continuous improvement within the Client Success function and contributing to best practice sharing
About you:
- You enjoy building strong client relationships and acting as a trusted partner
- You’re highly organised and comfortable balancing multiple priorities at once
- You think beyond delivery and care deeply about client outcomes, impact and experience
- You’re commercially aware and understand how delivery quality influences retention, growth and revenue
- You communicate confidently with senior stakeholders and cross‑functional teams
- You’re proactive, solutions‑focused and calm under pressure
- You enjoy improving processes and finding smarter ways of working
- You’re collaborative and thrive in fast‑paced environments
Qualifications:
- 3–5+ years of experience managing client‑facing projects or programmes
- Background within consulting, agency, learning, professional services or a similar environment preferred
- Experience managing medium to high complexity stakeholders and delivery programmes
- Strong project management and organisational capability
- Commercial awareness and confidence managing client relationships
- Project management qualifications are beneficial but not essential
Benefits include:
- 25 days annual leave
- Private medical insurance
- Critical life insurance
- Income protection
- Pension (5% company contribution)
- Travel insurance
- Cycle to work scheme
- Season ticket loan
- Charity work (two days paid annually)
- Yoga, mindfulness and massages
- Unlimited mental health support, 24/7 unlimited remote GP
MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.
Client Success Project Manager employer: Mind Gym.
At MindGym, we pride ourselves on being an exceptional employer that champions personal and professional growth within a vibrant and inclusive work culture. As a Client Success Project Manager, you'll enjoy a wealth of benefits including 25 days of annual leave, private medical insurance, and unlimited mental health support, all while working alongside some of the brightest minds in behavioural science to drive meaningful change for our clients. Our commitment to diversity, equity, and flexible working arrangements ensures that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Project Manager
✨Tip Number 1
Get to know the company inside out! Research MindGym's values, recent projects, and their approach to client success. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and insights into the role. This can give you a leg up and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of a Client Success Project Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Client Success Project Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing client-facing projects. We want to see how your skills align with the role of Client Success Project Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Organisational Skills:As a Client Success Project Manager, being organised is key! Use your application to demonstrate how you’ve successfully managed multiple priorities in the past. Share specific examples that illustrate your project management prowess.
Highlight Your Relationship Management Experience:We love candidates who can build strong client relationships! In your application, mention any experiences where you’ve acted as a trusted partner to clients. This will show us that you understand the importance of client engagement and satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about MindGym and what we stand for!
How to prepare for a job interview at Mind Gym.
✨Know Your Client Success Strategies
Before the interview, brush up on client success strategies and how they relate to project management. Be ready to discuss specific examples of how you've successfully managed client relationships and delivered impactful programmes in the past.
✨Demonstrate Your Organisational Skills
Prepare to showcase your organisational skills by discussing how you manage multiple priorities and timelines. Bring examples of tools or methods you use to keep projects on track and ensure successful delivery.
✨Showcase Your Commercial Awareness
MindGym values commercial awareness, so be prepared to talk about how you’ve balanced delivery excellence with revenue forecasting in previous roles. Highlight any experiences where your understanding of business priorities led to improved client outcomes.
✨Engage with Their Culture
Familiarise yourself with MindGym's approach to behavioural science and their commitment to diversity and inclusion. During the interview, express how your values align with theirs and how you can contribute to their mission of creating meaningful behaviour change.
