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- Tasks: Manage customer success for mid to large clients, optimising their video workflows.
- Company: Join a leading AI-powered video platform transforming how companies connect through video.
- Benefits: Enjoy hybrid work, private medical insurance, a generous pension, and career growth opportunities.
- Why this job: Be part of a dynamic team making an impact in the tech world with innovative solutions.
- Qualifications: 3+ years in customer success, fluent in English and German, with a Bachelor's degree.
- Other info: Bonus points for knowledge in online video or live streaming technologies.
The predicted salary is between 36000 - 60000 £ per year.
World-renowned AI-powered video experience platform is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader.
The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform to achieve business objectives. Serve as the primary operational point of contact for corporate clients, ensuring satisfaction and maximising the value of the video platform. Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement. Maintain detailed client documentation, including performance reports, action plans, and feedback summaries. Responsible for the customer experience and engagement of stakeholders across all stages of the customer lifecycle.
- 3+ years of customer success experience, preferably within a SaaS technology platform, media, or consulting
- Proven record of identifying customer needs and successfully implementing long-term technology solutions
- Ability to multi-task across multiple projects and internal partners
- Consistent track record of defining and carrying out key performance indicators
- Proactive interest to increase customer satisfaction and deepen customer relationships
- Strong presentation and data storytelling skills, with the ability to create engaging visuals
- Fluency in English and German, both written and spoken
- Bachelor's degree required
Bonus points for:
- Knowledge of online video technologies or live streaming technologies
Meritocratic working environment and strong career progression opportunities. Hybrid working. Private medical and dental insurance. Generous pension.
Regional Customer Success Manager employer: Mind Detect
Contact Detail:
Mind Detect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in video technology and customer success strategies. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the SaaS and video technology sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and improved satisfaction in previous roles. Tailoring your experiences to align with the responsibilities of the Customer Success Manager position will make you stand out.
✨Tip Number 4
Showcase your data storytelling skills by preparing a brief presentation on how you would approach optimising video workflows for a hypothetical client. This will highlight your ability to communicate complex ideas effectively, a key skill for this role.
We think you need these skills to ace Regional Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within SaaS technology platforms. Emphasise your ability to manage client relationships and any specific achievements that demonstrate your skills in optimising workflows and improving customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your fluency in English and German, and provide examples of how you've successfully identified customer needs and implemented solutions in previous roles.
Showcase Your Presentation Skills: Since strong presentation and data storytelling skills are crucial for this role, consider including a link to a portfolio or examples of past presentations you've created. This will help demonstrate your ability to create engaging visuals and communicate effectively.
Highlight Relevant Education: Ensure your educational background is clearly stated, especially your Bachelor's degree. If you have any additional certifications related to customer success or video technologies, be sure to include those as well.
How to prepare for a job interview at Mind Detect
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of the company's video platform and its features. Familiarise yourself with how it optimises video workflows and enhances customer experiences, as this will help you demonstrate your ability to act as a trusted advisor.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success, particularly within SaaS or media. Be ready to discuss how you've identified customer needs and implemented long-term solutions that improved satisfaction and engagement.
✨Demonstrate Data Storytelling Skills
Since the role requires strong presentation skills, practice explaining complex data in a simple and engaging way. Bring along visuals or reports that showcase your ability to monitor performance and identify key insights, as this will set you apart from other candidates.
✨Prepare for Language Proficiency
As fluency in both English and German is essential, be prepared to switch between the two languages during the interview. Practising common phrases and technical vocabulary related to customer success in both languages can help you feel more confident.
