Customer Success Manager (data, AI) (London Area)

World-leading advanced data and analytics AI platform is searching for a Customer Success Manager to join their expanding team in London (hybrid–2 days p/w) .

The successful candidate will be responsible for developing deep relationships with customers to ensure value is delivered in order to identify expansion and renewal opportunities.

We’re looking for a commercially minded person who has a familiarity with modern data ecosystems. Working with your wider team, you’ll help customers harness the power of AI and large language models (LLMs) to build intelligent agents and automated workflows that accelerate decision-making and innovation by leveraging their data ecosystems.

We’re looking for a high achiever that will be seen as a trusted advisor to core customers, delivering exceptional client satisfaction through the maintenance of strong customer relationships.

Responsibilities

• Become knowledgeable of solutions and service offerings, including SaaS business solutions, professional services and how we support our customers
• Manage renewal commercials, quoting, negotiation and ensure value is positioned in subscriptions
• Manage customer relationships and become the trusted advisor for the customer to work with for within data, technical and business functions
• Build and rollout adoption plans with customer stakeholders to grow usage within their business
• Work to ensure customer satisfaction with the product by anticipating their needs, understanding the overall vision of their company and understanding the role the platform can play in supporting them
• Expand current customer accounts through upsell opportunities of licences and services

Qualifications

• A Bachelor's degree (or equivalent) from a top-tier university preferred
• A professional with strong organisational, and personal skills to successfully communicate and negotiate with internal and external customers
• Some technical experience working with data technologies, big data, BI and AI tools
• Maintain accurate, effective client communication with data leaders and business executives
• High mental agility to manage and adapt to customer objectives and situations, balanced with company objectives
• Ability to manage concurrent deadlines and projects to completion with a high level of diligence
• Excellent communication, written, presentation, and negotiation skills sufficient for working with senior business executives
• Self-driven, motivated and results oriented
• Manage multiple priorities – proven time management skills to manage multiple priorities across numerous accounts (30-40)
• You should be able to connect effectively with data and business executives in $50m-$5bn revenue companies
• A strong ability to work in concert with sales and technical specialists on account engagements
• Any European language skills (German, Italian, Spanish, French) would be a plus, but not a must

Benefits

• A generous compensation/OTE package on offer
• Meritocratic working environment and strong career progression opportunities
• Private healthcare, generous pension
• Employee stock options
• A fast growth, exciting business with an open and inclusive culture
• Continuous learning and development
• Great offices and flexible working

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This position is open to candidates eligible for working in the United Kingdom. No sponsorship is on offer at this time.

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About us

We're a dedicated recruiter bringing together the brightest talent with organisations creating cutting-edge technology to change the world for the better.

We partner with technology providers at the forefront of meaningful innovation. And we’re here for talented individuals who are passionate about using their skills to drive positive change.

Mind Detect provides exceptional recruitment services to businesses who are leading the way in Data, Machine Learning and AI-driven technologies throughout Europe, the US and Asia.