Banking Operations Manager

Location – London (2 days p/w in office)

Reporting to – Head of Banking Operations

A fantastic opportunity for a Banking Operations Manager to join a proprietary fintech platform in London, offering multi-currency accounts, FX, and stablecoin solutions to gaming, money service and digital asset providers around the world.

The successful delivery of secure, trusted, and scalable business processes is what enables this leading fintech to deliver enhanced client success, and drive business growth. In this role, you’ll be part of the Operations function that underpins all facets of client money management from initiation to settlement and beyond.

In this role, you’ll be responsible for the day-by-day management, execution and completion of all client inbound and outbound Payment and FX demands, Reconciliations, safeguarding obligations, liquidity and treasury management and associated service support functions for both the UK and Irish entities.

Responsibilities

• Management of the Banking Operations team including identifying talent, interviewing possible candidates, training, development, 1-1s, performance measurement, and support processes
• Leading of the Banking Operations team to deliver all aspects of business processing
• Responsible for secure processing, delivery and reconciliation of client inbound & outbound payments via key Bank interfaces
• Ensuring that all processing/settlement of client FX & Treasury Management services (oversight of RTP trades and the processing of standard trades) are executed within SLAs.
• Ensuring that any payment related queries are raised with BP or internal teams (RFIs requests, client request, returns, MT103s, tracers etc) are actioned in a timely manner
• Escalation point for all Operational Team processes and enquiries to Banking Partners
• Review and approval of manual payments, both internally and on external platforms
• Instrumental in the discussion of any new manual bespoke processes being adopted by the Ops Team and ensuring that they are adhered to
• Overview of liquidity / treasury management, between internal client accounts and externally with MMF investments. Ensure smooth and efficient experience for client transactions whilst maximising interest revenue
• Extensive knowledge of the company\’s platform, working in a timely manner to highlight and resolve any issues arising from Banking Ops perspective to work to minimise risk and incidents
• Ensuring the Company operates in accordance with the regulatory requirements as adopted and mandated by the business, including Daily safeguarding obligations, arranging cover requests when/if required to avoid breaches
• Attending external annual safeguarding audit calls/interviews as required
• Oversight and ongoing development of key operational processes & procedures from inception through implementation into core adoption
• Incident Management (e.g. operational losses, process errors) including investigation, mitigation, recovery, and reporting/escalation procedures. Identification & resolution of service issues including impact assessment, escalation and conclusion feedback on PIR.
• Attend regular meetings with external Banking Partners, representing Banking Ops Team, upholding a strong relationship with service providers as well as identifying / discussing any possible service improvements

Qualifications

• Minimum 5 years in a high-demand Payment Operations or related Cash Management or Treasury Management environment
• A self-starter who shows initiative and drive to succeed as part of a team and as an individual
• Experience in utilising a range of bank interfaces/market-clearing services e.g. International Payments, UK Faster Payments, SEPA, SWIFT
• Familiarity with FX Trading and associated settlement processes
• Familiarity with in-house processing platforms
• Strong interpersonal communication & collaboration skills
• Strong organisational, planning, and time management skills
• Strong problem solving and risk identification skills
• A background of interaction and familiarity with Risk and Compliance protocols
• Generous compensation and bonus
• Pension plan
• An excellent benefits package
• Full private health care
• Meritocratic working environment and strong career progression opportunities
• A fast growth, exciting business with an open and inclusive culture
• Continuous learning and development
• Lots of nice perks, a lovely office in London

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This position is open to candidates eligible to work in the United Kingdom. Sponsorship is not on offer at this time.

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About us

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