At a Glance
- Tasks: Support mental health by connecting individuals to vital services and resources.
- Company: Mind BLMK champions mental health in Bedfordshire, Luton, and Milton Keynes.
- Benefits: Enjoy flexible working, a pension scheme, and discounts through Blue Light Card.
- Other info: This role requires an enhanced DBS check for safeguarding purposes.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in health, social care, or information services is essential.
The predicted salary is between 21000 - 27000 £ per year.
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Mind BLMK (Bedfordshire, Luton and Milton Keynes) provided pay range
This range is provided by Mind BLMK (Bedfordshire, Luton and Milton Keynes). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Community Navigator (SPA) – Mental Health
Post no: 651
Salary: £26,600 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes
This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.
Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.
The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.
The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.
The successful candidate will have a minimum of 1 year’s employment working in health, social care or information and advice, in direct contact with service users, ideally within a Mental Health setting, and will have worked with challenging or vulnerable patients who present with multiple or complex needs or risk history.
Service Delivery
- Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
- Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
- Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
- Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
- Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
- Provide clinical and non-clinical information in appropriate chronological templates to other services.
- Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
- To bring VCSE experience, knowledge and culture into an NHS team.
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%).
- Optional Health Plan.
- Discounts available through Blue Light Card & Tickets for Good.
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working).
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closeddown: 5pm on Friday 16th January 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative
- Non-profit Organizations
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Milton Keynes, England, United Kingdom
Community Navigator (Mental Health) in Milton Keynes employer: Mind BLMK (Bedfordshire, Luton and Milton Keynes)
Mind BLMK is an exceptional employer dedicated to fostering positive mental health and wellbeing in the Bedfordshire, Luton, and Milton Keynes communities. With a strong commitment to employee development through in-house and external learning opportunities, a supportive work culture, and flexible working arrangements, we empower our staff to make a meaningful impact in mental health services. Join us at Eaglestone Health Centre, where you can thrive in a collaborative environment alongside passionate colleagues from the NHS and the voluntary sector.
Contact Details:
Mind BLMK (Bedfordshire, Luton and Milton Keynes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Navigator (Mental Health) in Milton Keynes
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
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We think you need these skills to ace Community Navigator (Mental Health) in Milton Keynes
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Mind BLMK (Bedfordshire, Luton and Milton Keynes):Take some time to research Mind BLMK (Bedfordshire, Luton and Milton Keynes) and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Mind BLMK (Bedfordshire, Luton and Milton Keynes)
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
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Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Mind BLMK (Bedfordshire, Luton and Milton Keynes)'s values and approach.
