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- Tasks: Support mental health by connecting individuals to vital services and resources.
- Company: Mind BLMK champions mental health in Bedfordshire, Luton, and Milton Keynes.
- Benefits: Enjoy flexible working, a pension scheme, and discounts through Blue Light Card.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in health, social care, or information services is essential.
- Other info: This role requires an enhanced DBS check for safeguarding purposes.
The predicted salary is between 21000 - 27000 ÂŁ per year.
1 day ago Be among the first 25 applicants
Mind BLMK (Bedfordshire, Luton and Milton Keynes) provided pay range
This range is provided by Mind BLMK (Bedfordshire, Luton and Milton Keynes). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Community Navigator (SPA) – Mental Health
Post no: 651
Salary: ÂŁ26,600 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 – 17.00)
Location: Eaglestone Health Centre, Milton Keynes
This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.
Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.
The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.
The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.
The successful candidate will have a minimum of 1 year’s employment working in health, social care or information and advice, in direct contact with service users, ideally within a Mental Health setting, and will have worked with challenging or vulnerable patients who present with multiple or complex needs or risk history.
Service Delivery
- Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
- Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
- Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
- Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
- Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
- Provide clinical and non-clinical information in appropriate chronological templates to other services.
- Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
- To bring VCSE experience, knowledge and culture into an NHS team.
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%).
- Optional Health Plan.
- Discounts available through Blue Light Card & Tickets for Good.
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working).
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closeddown: 5pm on Friday 16th January 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative
- Non-profit Organizations
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Community Navigator (Mental Health) employer: Mind BLMK (Bedfordshire, Luton and Milton Keynes)
Contact Detail:
Mind BLMK (Bedfordshire, Luton and Milton Keynes) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Navigator (Mental Health)
✨Tip Number 1
Familiarise yourself with the local mental health services in Bedfordshire, Luton, and Milton Keynes. Understanding the specific resources available will help you demonstrate your knowledge during interviews and show that you're genuinely invested in the community.
✨Tip Number 2
Network with professionals already working in mental health or community services. Attend local events or workshops to connect with potential colleagues and gain insights into the role of a Community Navigator, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in health and social care during the interview. Think of specific examples where you've successfully navigated complex situations or provided support to individuals, as this will highlight your suitability for the role.
✨Tip Number 4
Showcase your understanding of the importance of collaboration between voluntary and community sectors and the NHS. Be ready to discuss how you would build relationships with these organisations to enhance service delivery and improve patient outcomes.
We think you need these skills to ace Community Navigator (Mental Health)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Community Navigator (Mental Health) position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in health, social care, or community services. Provide specific examples of how you've supported individuals with mental health issues or navigated healthcare systems.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to this role, such as communication, empathy, and organisational abilities. Use concrete examples to demonstrate how you've successfully used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're passionate about mental health and how your background makes you a great fit for Mind BLMK. Be sure to address how you can contribute to their mission of supporting positive mental health in the community.
How to prepare for a job interview at Mind BLMK (Bedfordshire, Luton and Milton Keynes)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Community Navigator in mental health. Familiarise yourself with the services offered by Mind BLMK and how they support the community. This will help you articulate how your skills align with their mission during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in health, social care, or information and advice. Be ready to provide specific examples of how you've interacted with service users and navigated them through processes, as this is crucial for the role.
✨Demonstrate Empathy and Communication Skills
As a Community Navigator, you'll need to communicate effectively and empathetically with individuals facing mental health challenges. Think of examples where you've successfully supported someone in distress and be prepared to share these stories.
✨Research the Organisation
Learn about Mind BLMK's values, recent initiatives, and their approach to mental health. This knowledge will not only impress your interviewers but also help you tailor your responses to show that you're a good fit for their team.
