Blended Team Service Manager

Working base: Biggleswade CMHT (Community Mental Health Teams) SG18

Contract type: Permanent

Hours: 37 hours per week, Monday – Friday

Salary: £29,355.00 per annum

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About the Service and the Role

This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions. This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi‑agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes. Ideally, you will need to have knowledge of managing remote teams who may be embedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.

Key Responsibilities and Service Delivery

• Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
• Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges.
• Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi‑agency working.
• Ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies.
• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in-depth knowledge of local voluntary and community services and networks.
• To work with individuals to co‑produce a plan to address their mental health and wellbeing goals.
• Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
• Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.

The successful candidate will have experience of managing diverse staff resources, multi‑agency working, 2 years’ experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable.

Benefits

• Auto‑enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card