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- Tasks: Support global medical tech by maintaining lifesaving equipment and resolving customer issues.
- Company: Join a proud team at Concentrix, dedicated to making a healthier world.
- Benefits: Competitive salary, employee discounts, hybrid work, and well-being support.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in customer-focused roles and strong problem-solving skills required.
- Other info: Enjoy perks like a furry friend subscription and excellent career growth opportunities.
The predicted salary is between 26520 - 26520 £ per year.
Working with us is more than just a job. It’s work you can feel proud of! Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Service Operations Specialist to play a key role in maintaining and servicing high-end lifesaving medical equipment.
Competitive salary of £26,520 plus access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel. Hybrid working (3 Centro Pl, Derby DE24 8RF).
As a Service Operations Specialist you will be collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs. You will be coordinating and resolving internal customer issues related to parts, tools, logistics and providing first class customer service including accurate billing and cost management.
Benefits of being a Service Operations Specialist:
- A furry friend perk – a subscription to Tails.com for your beloved canine companion.
- Well-being support through employee access programs for the mind, body and soul.
- Comprehensive dental plan and priority access to a private GP.
What you’ll need:
- Minimum 6 months experience in Workforce management, Facilities management or purchasing.
- Experience in a fast-paced customer-focused environment prioritising customer satisfaction.
- Strong stakeholder management and relationship-building skills.
- Billing, contracts administration, engineer service scheduling and logistics experience preferred.
- Strong IT skills, including Excel and data management.
- Strong problem-solving skills with a creative approach to finding solutions.
- Confidence and a willingness to learn and grow.
- Excellent organisational and multitasking abilities.
Apply now for an opportunity to use your skills and passion to make a difference. What are you waiting for? We are…One Team. One Company. One Concentrix. Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Type: Full-time. Company pension. Sick pay.
Service Operations Specialist employer: Minacs
Contact Detail:
Minacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the medical tech field on LinkedIn or at local events. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re passionate about making a difference in healthcare, and don’t forget to have some questions ready!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve tackled challenges, especially in customer service. We love hearing how you’ve made things better for others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen to be part of our team right from the start!
We think you need these skills to ace Service Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Specialist role. Highlight your experience in customer service and any relevant skills like billing or logistics. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us and how you can contribute to our mission of driving a healthier world. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges in a fast-paced environment. We love seeing how you approach problems creatively and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Minacs
✨Know Your Stuff
Make sure you understand the role of a Service Operations Specialist inside out. Familiarise yourself with the medical technology sector, especially the equipment you'll be dealing with. Brush up on your knowledge of customer service best practices and how to manage logistics effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in workforce management, customer service, and problem-solving. Be ready to discuss how you've successfully handled challenging situations and maintained customer satisfaction in a fast-paced environment.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Service Operations Specialist faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your proficiency with tools like Excel and data management systems. If possible, bring examples of how you've used these skills to improve processes or solve problems in previous jobs.