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For Companies At a Glance
- Tasks: Help customers with claims and ensure they receive the service they deserve.
- Company: Global tech leader transforming customer service experiences.
- Benefits: Competitive salary, flexible hours, and ongoing training.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 26520 - 26520 ÂŁ per year.
Are you detail-oriented, reliable, and ready to make a difference in customer service? We are looking for experienced professionals to join our team as Customer Service Advisors. If you have a knack for problem-solving and a passion for helping others, we want to hear from you!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Apply now to become a vital part of our Public Transport team and help us ensure our customers receive the best level of service they deserve.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What You Will Do in This Role
- Manually review and process Delay Repay compensation claims for customers delayed by 15 minutes or more
- Navigate multiple systems to accurately check journey information and tickets
- Communicate directly with colleagues and customers via email and letters
- Compose well-written emails to customers regarding their claims
- Stay updated with the latest briefings to adapt to an ever-changing environment
- Arrange for assistance for vulnerable customers / travelers
- Ensure high accuracy and attention to detail in reviewing and processing claims
Your Qualifications And Experience
- Computer literate with a good understanding of Microsoft Office
- Proficient in navigating various systems and tools for checking journey details
- Excellent written and verbal communication skills
- Ability to adapt and work efficiently in a dynamic environment
- Reliable and flexible with a good eye for detail and problem-solving abilities
It Will Be A Plus If You Have
- Experience in customer service or a related field
- Familiarity with delay compensation processes
- Background in handling customer claims or inquiries
- Experience with administrative tasks and data entry
- Ability to work independently and manage your time effectively
- Previous experience in a fast-paced, ever-changing work environment
- Demonstrated ability to maintain a high level of accuracy in detailed work
What's in it For You
Competitive salary of ÂŁ26,520 per year, 40 hours per week Monday - Sunday 7am - 8pm.
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.
Customer Support Advisor employer: Minacs
Contact Detail:
Minacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that Customer Support Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your past experiences and how they relate to the job description. We want you to showcase your problem-solving skills and attention to detail, so be ready to share specific examples!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in customer service.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your problem-solving skills and any relevant experience in customer service, as this will show us you’re a great fit for the team.
Show Off Your Communication Skills: Since you'll be composing emails and communicating with customers, it’s essential to demonstrate your written communication skills. Use clear, concise language and make sure there are no typos or errors in your application.
Highlight Your Attention to Detail: We’re looking for someone who can handle claims with high accuracy. In your application, mention specific examples where your attention to detail made a difference in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Minacs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities, like processing Delay Repay claims and communicating with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled customer issues in the past. Think of specific situations where you demonstrated your problem-solving abilities. This will highlight your knack for helping others and your reliability in a customer service setting.
✨Brush Up on Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few well-written email templates or responses to common customer queries. This will demonstrate your ability to communicate effectively during the interview.
✨Adaptability is Key
The job requires you to work in a dynamic environment, so be prepared to discuss how you've adapted to changes in previous roles. Share examples of how you’ve managed your time effectively and maintained accuracy under pressure. This will show that you can thrive in a fast-paced setting.