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- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leading company in customer support with a vibrant team culture.
- Benefits: Enjoy a competitive hourly rate, discounts, and an employee stock purchase plan.
- Other info: Hybrid role with great career growth opportunities and supportive work environment.
- Why this job: Perfect for fashion lovers who want to make a difference in customer experiences.
- Qualifications: Must have customer service experience and be flexible with working hours.
The predicted salary is between 25 - 25 £ per hour.
Location: Belfast, United Kingdom of Great Britain and Northern Ireland
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
Pay: Hourly rate of £12.75
Location: Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!
Address: 49 East Bridge Street, Belfast BT1 3NR
Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What's in it for you:
- Discount on car and home insurance with AXA!
- Refer a friend incentive.
- Employee Assist Program - a range of support and resources, accessed free.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
Concentrix is a great match if you:
- Have social media or content moderation experience (desired).
- Have a minimum of 6 months customer service experience (mandatory).
- Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/distraction-free location when working from home.
- Have a spotless record, free from any credit, criminal or disciplinary issues.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Customer Support Advisor -Slovenian Speaking in Belfast employer: Minacs
Contact Detail:
Minacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor -Slovenian Speaking in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Concentrix and Primark. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when addressing inquiries like missing orders or payment concerns.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your friendly and cheerful side shine through. Remember, they’re looking for someone who can be empathetic and professional at the same time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and what it takes to be a part of our awesome team.
We think you need these skills to ace Customer Support Advisor -Slovenian Speaking in Belfast
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for fashion and retail shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our Primark team.
Tailor Your Experience: Make sure to highlight your customer service experience in your application. We’re looking for candidates with at least 6 months of experience, so don’t be shy about showcasing how your skills match what we need!
Be Professional Yet Friendly: Remember, as a Customer Support Advisor, you'll need to balance professionalism with a friendly approach. Use a warm tone in your application to reflect the cheerful personality we’re after!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Minacs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer inquiries related to online shopping, especially in the fashion sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Empathy
Since the job requires a friendly and patient demeanour, prepare examples from your past experiences where you've successfully handled difficult customer situations. Highlight how you maintained professionalism while being empathetic, as this is key for the role.
✨Brush Up on Social Media Skills
Given that you'll be addressing inquiries through social media, it’s a good idea to showcase any relevant experience you have in this area. Think about how you can demonstrate your ability to communicate effectively and cheerfully in a digital environment.
✨Be Ready for Flexibility Questions
The role requires flexibility in working hours, so be prepared to discuss your availability. Show that you’re adaptable and willing to work within the rotational shift pattern. This will reassure them that you can meet their scheduling needs.