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- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leading company in customer support with a vibrant team culture.
- Benefits: Enjoy a competitive hourly rate, discounts, and an employee stock purchase plan.
- Other info: Hybrid role with great career growth opportunities and supportive work environment.
- Why this job: Perfect for fashion lovers who want to make a difference in retail customer service.
- Qualifications: Must have customer service experience and be flexible with working hours.
The predicted salary is between 26520 - 26520 £ per year.
Location: Belfast, United Kingdom of Great Britain and Northern Ireland
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
Pay: Hourly rate of £12.75
Location: Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!
Address: 49 East Bridge Street, Belfast BT1 3NR
Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What’s in it for you:
- Discount on car and home insurance with AXA!
- Refer a friend incentive.
- Employee Assist Program - a range of support and resources, accessed free.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
Concentrix is a great match if you:
- Have social media or content moderation experience (desired).
- Have a minimum of 6 months customer service experience (mandatory).
- Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/distraction-free location when working from home.
- Have a spotless record, free from any credit, criminal or disciplinary issues.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Customer Support Advisor -Dutch Speaking in Belfast employer: Minacs
Contact Detail:
Minacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor -Dutch Speaking in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Concentrix and Primark. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing inquiries like missing orders or payment concerns.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your friendly and cheerful side shine through. Remember, they’re looking for someone who can be empathetic and professional at the same time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career journey.
We think you need these skills to ace Customer Support Advisor -Dutch Speaking in Belfast
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer support and retail in your application. Mention any relevant experience or personal stories that highlight your love for helping others, especially in the fashion world!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your customer service experience and any skills that match what we're looking for, like social media savvy or problem-solving abilities. We want to see how you fit into our team!
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and a friendly tone. Remember, as a Customer Support Advisor, you'll need to embody that cheerful personality, so let it shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at Minacs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer inquiries related to online shopping, especially in the fashion sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Empathy
Since the job requires a friendly and patient demeanour, prepare examples from your past experiences where you've successfully handled difficult customer interactions. Highlight how you maintained professionalism while being empathetic, as this is key for the role.
✨Brush Up on Social Media Skills
Given that you'll be addressing inquiries through social media, it’s a good idea to showcase any relevant experience you have in this area. Be ready to discuss how you would handle specific scenarios on platforms like Facebook or Twitter, as this will demonstrate your adaptability and understanding of the medium.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, training processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.