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- Tasks: Help customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a global leader in customer experience with a vibrant culture.
- Benefits: Enjoy discounts on insurance, employee stock options, and a supportive work environment.
- Other info: Be part of a diverse team with opportunities for personal and professional growth.
- Why this job: Make a difference by assisting customers while working from home and in the office.
- Qualifications: Customer service experience and flexibility to work various shifts are essential.
The predicted salary is between 26500 - 27500 £ per year.
Location: Belfast, United Kingdom of Great Britain and Northern Ireland
Pay: Hourly rate of £12.75
Location: Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!
Address: 49 East Bridge Street, Belfast BT1 3NR
Full time permanent position contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What's in it for you:
- Discount on car and home insurance with AXA!
- Refer a friend incentive.
- Employee Assist Program - a range of support and resources, accessed free.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
Concentrix is a great match if you:
- Have social media or content moderation experience (desired).
- Have a minimum of 6 months customer service experience (mandatory).
- Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/distraction-free location when working from home.
- Have a spotless record, free from any credit, criminal or disciplinary issues.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Customer Support Advisor -Czech Speaking in Belfast employer: Minacs
Contact Detail:
Minacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor -Czech Speaking in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Concentrix. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when addressing inquiries like missing orders or payment concerns during the interview.
✨Tip Number 3
Show off your personality! As a Customer Support Advisor, being friendly and cheerful is key. Let your natural charm shine through in your conversations, whether it's in an interview or during a casual chat with the hiring team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Customer Support Advisor -Czech Speaking in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills, especially if you've worked with social media or content moderation before.
Show Off Your Personality: We want to see your friendly and cheerful side! Use a warm tone in your writing to reflect the empathetic and patient demeanour we’re looking for in a Customer Support Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your key experiences and skills shine through clearly, so we can easily see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Minacs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer inquiries and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Empathy
Since the job requires a friendly and patient demeanour, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to empathise with customers and maintain professionalism, even in tricky situations.
✨Be Social Media Savvy
Given that you'll be addressing inquiries through social media, brush up on your social media skills. Think about how you can use these platforms effectively to communicate with customers. Mention any relevant experience you have in content moderation or social media management during the interview.
✨Prepare for Flexibility Questions
The role requires flexibility in working hours, so be ready to discuss your availability. Think about how you can manage your time effectively between the office and home. Showing that you're adaptable will make you a strong candidate for this position.