At a Glance
- Tasks: Help accounting firms adopt AI workflows and ensure successful onboarding.
- Company: Revolutionary tech company transforming finance with AI.
- Benefits: Competitive pay, equity, travel opportunities, and a chance to shape the future.
- Other info: Collaborate with sales and product teams to influence future developments.
- Why this job: Use your accounting experience in tech and make a real impact.
- Qualifications: 2-4 years in practice, strong understanding of accounting standards, and client-facing skills.
The predicted salary is between 40000 - 50000 £ per year.
About us
We’re on a mission to revolutionise how finance functions operate - empowering accountants, bookkeepers and outsourced finance teams to deliver exceptional services using AI, translating to a step change in productivity and advisory delivery. We believe that with the right data, insights and automation, routine tasks across their practice become seamless, and the value you deliver becomes transformational.
If you’ve spent time in public practice, have deep hands-on experience working in an accounting firm servicing UK clients, and are intrigued by how AI can reshape workflows (gathering documents from clients, extracting data from documents, posting adjustments, conducting continuous sense checking, etc.), then you might just be our next game-changer.
What you’ll do
In CS & Engagement, you'll join our commercial team to help accounting firms adopt AI workflows. Your job is to make sure they don't just try Mimo - they see the results, believe in it, and adopt it.
- Run onboarding & pilot projects end-to-end. Work side-by-side with accounting firms to onboard their clients onto Mimo and get them live quickly.
- Drive the business case home. Help firms quantify the time they're saving, track adoption across their client base, and build the evidence that turns a trial into a long-term partnership.
- Coach on the tech and the change. This is a deep AI product. You'll help teams understand what Mimo does under the hood, build confidence in AI-assisted workflows, and tackle the natural resistance that comes with changing how people have worked for years.
- Collaborate across Commercial. Work closely with Sales to shape how we explain our product and deliver more value to clients.
- Be the voice of the customer internally. Feed back to Product and Engineering to shape our roadmap for what should be built next. You'll know our partner firms best and have a direct line to the people building the product.
What you’ll bring
You've probably done the work to close the books yourself. You know what it feels like to chase clients for bank statements, reconcile accounts, and wonder why so much of the process is still manual. Now you want to fix it.
- 2-4 years in practice or the industry. Big 4, Top 20, or another firm with a solid outsourced services function or you have been in the industry. You've lived the workflows we're automating.
- Deep understanding of accounting standards and why they matter (e.g. UK GAAP, FRS 102, FRS 105).
- Commercially minded. You're not just technical - you genuinely enjoy talking to people, understanding their problems, and helping them see a better way. You're comfortable in client-facing conversations, and you don't shy away from a bit of persuasion.
- Curious about technology. You don't need to be a developer, but you're the person in your team who was already experimenting with AI tools and asking, 'Why do we still do it this way?'
- Organised and self-directed. You'll be managing multiple trials at once across different firms. You need to keep things moving without someone looking over your shoulder.
- A clear communicator. You can explain complex product functionality to a sceptical senior accountant and make it land.
We need someone who genuinely understands accounting workflows and wants to be in a customer-facing, commercial role. That combination is rare - and it's exactly why this role matters so much.
Bonus:
Familiarity with accounting platforms as well as related automation and workflow tools.
Studied accounting.
Experience working with product teams, accounting software vendors or projects to drive efficiency.
Why join us
A generational opportunity to shape the future of public practice accounting.
Use your practice experience in a completely new way, breaking into tech.
Work closely with sales and product & engineering teams, your input will directly influence what we build and how we sell it.
Competitive pay & equity, you'll have a stake in what we're building together.
Travel, we have offices in London and Stockholm and plan to open many more.
Customer Success & Engagement - UK employer: Mimohq
Join us in revolutionising the finance sector as a Customer Success & Engagement professional, where your expertise in accounting will directly influence the adoption of cutting-edge AI workflows. We offer a dynamic work culture that fosters collaboration with sales and product teams, competitive pay, equity options, and opportunities for travel between our London and Stockholm offices. Here, you can leverage your experience to make a meaningful impact while enjoying a supportive environment that prioritises employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Engagement - UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your experience in accounting can help them adopt AI workflows. We want to show them we’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. We can even apply through our website to make it easier for them to find us!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows we’re genuinely interested and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the right choice for the role.
We think you need these skills to ace Customer Success & Engagement - UK
Some tips for your application 🫡
Show Your Passion for AI:We want to see your enthusiasm for how AI can transform accounting workflows. Make sure to highlight any experiences or projects where you've used technology to improve processes, and let us know why you're excited about this role!
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when applicants take the time to tailor their application to our mission and values. Mention specific aspects of the job description that resonate with you and how your background fits in.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mimohq
✨Know Your Stuff
Make sure you brush up on your accounting knowledge, especially UK GAAP and FRS standards. Being able to discuss these confidently will show that you understand the industry and can relate to the challenges accounting firms face.
✨Show Your Curiosity
Demonstrate your interest in AI and how it can transform workflows. Prepare examples of AI tools you've experimented with or ideas on how Mimo could improve processes. This will highlight your proactive attitude and willingness to embrace change.
✨Be Client-Focused
Prepare to discuss how you would approach client conversations. Think about how you can help firms see the value in adopting new technology. Use specific examples from your experience to illustrate your ability to connect with clients and address their concerns.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. You might need to break down Mimo's functionalities for a sceptical accountant, so being clear and concise is key. Role-play with a friend or colleague to refine your communication skills before the interview.
