At a Glance
- Tasks: Be the security expert for customers, handling requests and building trust.
- Company: Join Mimica, an innovative AI-powered platform transforming productivity.
- Benefits: Generous pay, stock options, remote work, flexible schedules, and learning budgets.
- Other info: Fully remote position with opportunities for career growth and collaboration.
- Why this job: Make a real impact in a fast-paced environment with cutting-edge technology.
- Qualifications: 3+ years in security roles, strong technical background, and excellent communication skills.
The predicted salary is between 59400 - 72600 £ per year.
Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.
We are looking for a technical Customer Trust Specialist to join our InfoSec team. In this role, you will be the "face of security," working directly with customers and acting as the primary first responder when InfoSec is requested for commercial endeavors.
The ideal candidate is a technical professional looking to transition into a more client-facing position to partner closely with our sales organization. Your goal is to build comprehensive security documentation, satisfy our Enterprise customer requests, and help clients and prospects confidently trust us as a secure vendor.
Part of your day-to-day:
- Act as the first responder and Security subject matter expert on calls with customers and prospects to discuss our security posture and architecture.
- Partner directly with the Sales, Solutions, and Deal Desk teams to handle security requests, neutralize technical objections, and help accelerate deal cycles.
- Build out and manage customer-facing security documentation to proactively enable client trust.
- Lead responses to complex customer security questionnaires (e.g., SIG, CAIQ), RFPs, and vendor risk assessments to support the sales pipeline.
- Maintain a proactive approach to your workload, seamlessly context-switching between technical tasks and external client interactions.
Requirements:
- At least 3 years of relevant experience working in a Product company, enterprise-level startup, or an outsourced security firm, in similar roles.
- A strong foundational technical background - especially in Cloud technologies - coupled with excellent stakeholder management abilities.
- Clear and concise communication skills are paramount.
- A highly adaptable collaborator who excels at working with others to align and implement plans.
Nice to Have:
- Experience working as a Security Analyst, or a proven track record of building and managing compliance programs and certifications.
- Previous experience working as a Sales Engineer or Solutions Engineer.
- A blended background combining business audit or compliance experience with technical certifications.
- Relevant industry security certifications.
This is a fully remote position. We are looking for someone based in the United States or Canada.
What we offer:
- Generous compensation + stock options.
- Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
- Company-issued laptop, remote setup stipend, and co-working budget.
- Flexible schedules and location.
- Ample paid time off, in addition to local public holidays.
- Enhanced parental leave.
- Health & retirement benefits.
- Annual learning & development budget.
- Annual workaways and regular virtual & in-person socials.
- Opportunity to contribute to groundbreaking projects that shape the future of work.
Note: Some benefits may vary depending on location and role.
Customer Trust in London employer: Mimica Automation
Mimica is an exceptional employer that champions a remote-first culture, empowering employees to work flexibly while contributing to innovative AI solutions. With a strong focus on professional growth, team collaboration, and customer success, employees enjoy tailored training opportunities and the chance to make a meaningful impact in streamlining enterprise processes. Join us to be part of a dynamic team that values your insights and fosters a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Trust in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mimica Automation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mimica Automation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Trust in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mimica Automation:Your cover letter is your chance to shine! Tell us why you want to work at Mimica Automation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mimica Automation!
How to prepare for a job interview at Mimica Automation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
