At a Glance
- Tasks: Support sales teams by structuring and closing deals while resolving roadblocks.
- Company: Join Mimecast, a leader in cybersecurity with a collaborative culture.
- Benefits: Competitive salary, bonuses, and opportunities for career growth.
- Other info: Inclusive workplace that values diversity and encourages all backgrounds to apply.
- Why this job: Make an impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in deal desk or sales operations with strong communication skills.
The predicted salary is between 44000 - 66000 £ per year.
- Deal Support Desk Analyst
- About Mimecast
The work people build is worth protecting, and it's harder to protect than it used to be.
AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one.
We disrupt cybercriminal activity before that happens.
We think fast, go big, and always demand more of ourselves.
We work hard, deliver, and repeat.
We grow with real determination and put success well within reach.
We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted.
Overview
As a Deal Support Desk Analyst, you'll help Sales, Legal, Finance, and Operations structure, approve, and close deals accurately and in line with policy.
You'll manage a high volume of inbound cases, from custom quotes and non-standard deal setups to AWS orders, and keep the quote-to-close process moving.
This is a full-time role on the Deal Support Desk.
You'll combine hands-on deal support with cross-functional problem-solving and improvements to the systems and processes behind sales execution.
The role offers salary, bonuses, and career growth opportunities.
What You'll Do
- Partner with Sales to assess, structure, and approve quotes within pricing, discounting, and legal guidelines.
- Work with Legal, Finance, and Revenue Operations to resolve deal roadblocks, clarify contract terms, and escalate complex cases, including through deal strategy calls.
- Research contract and deal information in Salesforce and Net Suite, maintaining detailed case notes and status updates for auditability.
- Manage a high volume of cases, prioritizing custom quotes, non-standard deal setups, and AWS orders by complexity and legal risk.
- Monitor email and Slack queues, including overnight activity, to keep cases moving.
- Triage requests for information and proposals (RFx), routing questions to the appropriate Tiger Team owner using the standardized delegation roster.
- Work with Finance on billing, revenue recognition, and contract compliance, including AWS orders.
- Improve deal workflows and configure and support RCA and deal workflow automation.
- Partner with IT to flag Salesforce issues and develop workarounds while permanent fixes are implemented.
- Give Enablement, IT, and Business Operations feedback on product, process, and system changes, and help build sales plays and promotions.
- What You'll Bring
- Practical experience in Deal Desk, Sales Operations, or Revenue Operations, with the ability to handle routine quotes and cases within established guidelines and recognize when to escalate complex or non-standard deals.
- Strong Salesforce and CPQ/RCA experience, plus working knowledge of Net Suite.
- An understanding of pricing models, discounting, and revenue recognition.
- Experience managing a high volume of concurrent cases, with the ability to prioritize and solve problems under tight deadlines.
- Strong communication and stakeholder management skills across Sales, Legal, Finance, and leadership.
- Preferred Experience
- Familiarity with ASC 606, Saa S pricing models, and discounting strategies.
- Experience with AWS Marketplace or other cloud marketplace transactions.
- Experience in high-growth B2B Saa S environments.
- Knowledge of financial modeling, contract terms, subscription-based pricing, and multi-year deals.
The base salary range for this position is £44,000−£66,000 plus benefits.
This range represents the minimum and maximum new hire compensation for this role.
The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations.
Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills.
Final offers will reflect these considerations and may vary accordingly.
Belonging at Mimecast
Cybersecurity is a community effort.
That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background.
We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Deal Support Desk Analyst in London employer: Mimecast
Mimecast is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package and formal learning opportunities to support your career journey. With a hybrid working model that fosters collaboration while allowing for individual flexibility, you'll thrive in a culture that values innovation, communication, and teamwork. Join us in London, where you can make a meaningful impact in the cybersecurity space while being part of a diverse and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land Deal Support Desk Analyst in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Deal Support Desk Analyst at Mimecast, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mimecast. Tailor your message to explain why you’re drawn to them and how you can contribute as a Deal Support Desk Analyst. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Deal Support Desk Analyst in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mimecast:When writing your cover letter, make sure to tailor your message specifically for Mimecast. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mimecast
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mimecast that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mimecast that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mimecast’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
