At a Glance
- Tasks: Provide first-line technical support and guide users to solutions.
- Company: Join Mimecast, a leading global tech company with a supportive team.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Be part of a dynamic team and help customers solve real problems.
- Qualifications: Strong customer focus and teamwork skills required.
The predicted salary is between 40000 - 45000 £ per year.
Mimecast is seeking an Associate Technical Support Engineer to join our global support team in the United Kingdom.
You will provide first-line technical support to customers using Mimecast products, diagnosing issues and guiding users to solutions with clear, practical instructions.
You will respond to inquiries by phone and email, escalate complex cases as needed, and stay current with product knowledge to deliver accurate information.
A strong customer focus and teamwork are essential.
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Junior Technical Support Engineer - Fast-Paced Helpdesk employer: Mimecast
Mimecast is an exceptional employer that fosters a dynamic and inclusive work environment, particularly for the Business Development Representative role in the Benelux region. With a strong emphasis on employee growth through formal training and collaborative teamwork, we offer a comprehensive benefits package that supports a healthy lifestyle. Our hybrid working model not only promotes flexibility but also encourages innovation and strong interpersonal connections among team members, making it a rewarding place to advance your career.
