Mimecast is seeking an Associate Technical Support Engineer to join our global support team. You will deliver first-line technical assistance to customers using Mimecast products, respond to queries by phone and email, and troubleshoot issues by analyzing symptoms and applying best practices.
You will document interactions in our ticketing system, stay up to date with product knowledge, guide customers to Knowledge Base articles, and escalate complex cases when needed to ensure timely resolution.
#J-18808-LjbffrAssociate Technical Support Engineer: Rapid Troubleshooter employer: Mimecast
Mimecast is an exceptional employer that fosters a dynamic and inclusive work environment, particularly for the Business Development Representative role in the Benelux region. With a strong emphasis on employee growth through formal training and collaborative teamwork, we offer a comprehensive benefits package that supports a healthy lifestyle. Our hybrid working model not only promotes flexibility but also encourages innovation and strong interpersonal connections among team members, making it a rewarding place to advance your career.
