Mid-Market Account Manager in London

At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger – for them, for us, for our communities, and for your career. Simply put – when we grow, you grow. We set you up to win. Top‑tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals. Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot – you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, and your impact. Ready to push boundaries and accelerate your career? Let's make it happen.

Role Overview

We are looking for an exceptional person with strong sales skills to look after around 100 Mimecast customers in the 350‑1000 employee range, with particular emphasis on upselling our existing and new products into these accounts. The Account Manager is the main point of contact at Mimecast for these accounts and will be their window into our organisation. The ideal candidate must be a self‑motivated, strong team player with a proven track record of success in generating upsell. A good understanding of Mimecast’s technology stack as well as the current cyber‑security landscape. A strong work ethic is vital in this competitive marketplace.

What You’ll Do

• Achieve monthly / quarterly / annual upsell revenue
• Responsible for mitigating downsell and churn in your book of business
• Work with the Partner / Channel Development team to develop and execute against account plans
• Responsible for selling new technology into existing customer base and driving incremental revenue opportunities
• Execute against a set of end‑to‑end sales methodology and process
• Attend trainings and develop relevant knowledge and skills

What You’ll Bring

• Strong IT or SaaS sales experience
• Degree level education (preferred but not required)
• Minimum 2 plus years IT sales experience (ideally within Email / Messaging / Security / Storage – however any cyber‑security is beneficial)
• Proven sales achievement against revenue quota
• Understanding of corporate IT teams and their buying processes
• Experience selling through channel partners
• Competency with customer relationship management platform Salesforce
• Strong communication skills (written and verbal)
• Results‑oriented with a positive outlook
• Self‑starter, dynamic, confident presenter
• A natural forward planner who critically assesses own performance and that of their team members
• Thirst for knowledge and a "can do" attitude

The OTE salary range for this position is £88,000–£132,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations.

We are an Equal Opportunity and Affidavit Action Employer and encourage applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.