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- Tasks: Drive customer retention, manage renewals, and identify upsell opportunities.
- Company: Mimecast is a leading cybersecurity firm focused on human risk management.
- Benefits: Enjoy uncapped commission, competitive salary, and clear career progression.
- Why this job: Join a high-performance culture that rewards success and fosters growth.
- Qualifications: Experience in account management or sales, strong communication skills, and CRM proficiency required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Ready to accelerate your sales career and make a real impact?
At Mimecast, we’re not just another cybersecurity company – we’re redefining how businesses protect themselves by putting human risk management at the heart of security. Every renewal you secure, every customer you retain, and every upsell you drive helps strengthen businesses against evolving cyber threats – and fuels your own success story.
This is where your career takes off: top-tier training, smart coaching, and a culture built for high performers. We don’t just want you to hit quotas – we’ll give you the tools, insights, and support to consistently exceed them.
At Mimecast, success is more than the revenue you generate. It’s about shaping your future – with clear progression, opportunities to specialize, lead, or pivot into new areas of the business. When we grow, you grow.
What You’ll Do – Make Every Renewal Count
- Keep Customers for Life: Drive customer retention by building strong relationships and ensuring satisfaction
- Secure Renewals on Time: Manage and close renewal opportunities, ensuring accurate and timely bookings
- Grow Revenue: Identify upsell opportunities – from additional seats to product upgrades – to maximize customer value
- Work Smarter with Sales: Collaborate with sales teams on programmatic upsell opportunities during renewals
- Be the Partner Customers Trust: Work with our Customer Success Team to resolve issues and improve adoption
- Think Ahead: Forecast renewal risks and opportunities to support business planning
- Champion Our Partners: Prioritize renewal activities with channel partners to ensure seamless execution
What You’ll Bring – Your Winning Mindset
- A customer-first attitude with strong problem-solving and relationship-building skills
- Proven experience in account management, renewals, or sales (preferably in a SaaS or tech environment)
- The confidence to negotiate and influence while keeping customer success at the forefront
- Excellent written and verbal communication skills
- Thrives in a dynamic environment, balancing multiple priorities to achieve goals
- Proficiency in CRM tools (Salesforce preferred) and MS Office
Why Join Mimecast?
- High-performance culture where your success is recognized and rewarded
- Uncapped commission and competitive base salary
- Clear career progression – opportunities to deepen expertise, specialize, or explore different sales pathways
- Be part of a global leader in cybersecurity and human risk management
Ready to Own Your Growth?
If you’re a driven, customer-focused sales professional who loves turning relationships into results, this is your opportunity to accelerate your career with a company at the forefront of cybersecurity innovation.
Apply now and let’s grow together!
#LI-HO1
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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SMB Associate Account Manager - Renewals employer: Mimecast Services Limited
Contact Detail:
Mimecast Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMB Associate Account Manager - Renewals
✨Tip Number 1
Familiarise yourself with Mimecast's products and services. Understanding their cybersecurity solutions will not only help you in conversations but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed renewals or upsells in previous roles. Tailoring your experiences to align with Mimecast's focus on customer retention will make you stand out.
✨Tip Number 4
Showcase your proficiency with CRM tools, especially Salesforce. Being able to discuss how you've used these tools to track renewals and manage customer relationships will highlight your readiness for the role.
We think you need these skills to ace SMB Associate Account Manager - Renewals
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, renewals, or sales, particularly in a SaaS or tech environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first attitude and problem-solving skills. Mention specific examples of how you've successfully managed renewals or built strong customer relationships in the past.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful negotiation or customer interaction.
Highlight CRM Proficiency: If you have experience with CRM tools like Salesforce, make sure to mention it in your application. This will show that you're familiar with the tools necessary for managing customer relationships effectively.
How to prepare for a job interview at Mimecast Services Limited
✨Understand the Company Culture
Before your interview, take some time to research Mimecast's culture and values. They emphasise a high-performance environment and customer-first attitude, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Relationship-Building Skills
As an SMB Associate Account Manager, building strong relationships is key. Prepare examples from your past experiences where you successfully retained customers or resolved issues, highlighting your problem-solving abilities.
✨Be Ready to Discuss Sales Strategies
Since the role involves securing renewals and identifying upsell opportunities, come equipped with strategies you've used in the past. Be specific about how you managed renewals and collaborated with sales teams to drive results.
✨Demonstrate Your CRM Proficiency
Familiarity with CRM tools like Salesforce is crucial for this position. Be ready to discuss your experience with these tools and how you've used them to manage accounts and track customer interactions effectively.
