Requirements
- Sales experience: Minimum 1+ years of IT sales experience (experience within Email/Messaging/Security/Storage is a plus)
- Proven results: Demonstrated success in achieving sales revenue quotas
- Sales channels: Experience in both Direct and In-Direct sales roles is ideal
- Corporate IT knowledge: Understanding of Corporate IT teams and their buying processes
- Business acumen: Strong commercial awareness and decision-making skills
- Communication: Excellent verbal and written communication skills
- Results-driven: A positive, results-oriented outlook with a determination to succeed
- Education: Degree level education preferred but not essential
What the job involves
- We're searching for a dynamic SMB Account Manager to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you’ll work with current Mimecast accounts (1-350 users), leveraging your sales expertise to uncover upsell opportunities, reduce churn risk, and foster long-lasting relationships.
- This isn’t just a job - it’s a chance to be part of a rapidly growing team where your contributions will have a tangible, lasting impact. If you’re a self‑motivated go‑getter, a team player, and have a proven track record of turning challenges into wins, we want you on our team.
- Achieve sales targets: Meet and exceed monthly, quarterly, and annual upsell revenue goals.
- Customer adoption and retention: Proactively liaise with every account in your book of business, ensuring customers are effectively adopting Mimecast solutions and avoiding downsell and churn risks.
- Collaborate with the channel team: Work closely with the Partner/Channel Development team to create and execute account plans.
- Sales activity planning: Develop and execute sales activity plans to meet agreed revenue targets.
- Build relationships: Focus on cultivating and maintaining strong, long‑term relationships with existing accounts.
- Drive incremental revenue: Sell new technologies to the existing customer base and identify opportunities for upselling and cross‑selling.
- Business administration: Manage reporting of key performance indicators (KPIs) and ensure CRM hygiene is maintained.
- End-to-end sales methodology: Follow and execute Mimecast’s defined sales methodology and processes.
- Reporting and insights: Monitor and report on sales activities while providing relevant management information.
- Cross-functional collaboration: Work closely with other internal teams to support business goals and organizational development.
- Training and development: Attend training sessions to continually enhance relevant knowledge and skills.
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SMB Account Manager (Customer Development) in London employer: Mimecast Limited
Mimecast is an exceptional employer that fosters a dynamic and inclusive work culture in London, where every employee is valued and encouraged to grow. With a strong focus on professional development and collaboration, employees are empowered to drive meaningful outcomes for customers while enjoying competitive benefits and a supportive community. Join us to be part of a team that not only protects organizations from cyber threats but also prioritises your personal and professional growth.
