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- Tasks: Welcome and assist patients, ensuring a positive experience at Prevea Health.
- Company: Join Prevea Health, a supportive and inclusive healthcare provider.
- Benefits: Full-time role with competitive benefits and opportunities for growth.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: High School Diploma required; customer service experience preferred.
- Other info: Dynamic work environment with a focus on teamwork and patient care.
The predicted salary is between 28800 - 43200 £ per year.
This position is full-time and will work 40-hours per week. It is full-time benefit eligible.
Job Summary
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
- Obtain and confirm accurate demographic and insurance coverage information.
- Route medical inquiries, complaints & messages to appropriate parties.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
- Schedule and confirm patient appointments.
- Provide accurate daily batch and/or deposits to appropriate staff for processing.
Education Qualifications
- High School Diploma and/or GED Required
Experience Qualifications
- 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
Physical Demands
- Sit - Constantly
- Stand - Rarely
- Walk - Rarely
- Drive - Rarely
- Climb (Stairs/Ladders) - Rarely
- Bend (Neck) - Frequently
- Gross Manipulation (Hands/Arms) - Rarely
- Squat - Rarely
- Twist/Turn (Neck) - Occasionally
- Lift/Carry 0-10 lbs. - Rarely
- Lift/Carry 11-25 lbs. - Rarely
- Lift/Carry 26-35 lbs. - Rarely
- Push/Pull up to 10 lbs. - Rarely
- Push/Pull 11-25 lbs. - Rarely
- Push/Pull 26-35 lbs. - Rarely
- Reach (Above shoulder level) - Rarely
- Reach (Below shoulder level) - Constantly
- Simple Grasping (Hands/Arms) - Constantly
- Fine Manipulation (Hands/Arms) - Constantly
- Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
- Noise - Occasionally
Travel Requirements
- 5%
Hearing Requirements
- Hears Whispers < 3 feet - Constantly
- Hears Whispers 3-8 feet - Constantly
Vision Requirements
- Color Discrimination - Constantly
- Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
- Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify.
Patient Service Representative -Plymouth - Plymouth, WI employer: Milwaukee Succeeds
Contact Detail:
Milwaukee Succeeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Representative -Plymouth - Plymouth, WI
✨Tip Number 1
Get to know the company! Research Prevea Health and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Service Representative, you'll be interacting with patients and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Prevea Health.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily track your application status and get updates directly from us.
We think you need these skills to ace Patient Service Representative -Plymouth - Plymouth, WI
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Patient Service Representative, you'll be the first point of contact for patients, so showing warmth in your application is key.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or healthcare settings. We love seeing how your past roles have prepared you for this position. Use specific examples that demonstrate your skills in communication and empathy, as these are super important for us!
Be Clear and Concise: While we appreciate creativity, clarity is crucial in your application. Make sure your writing is easy to read and free from jargon. Use bullet points if necessary to break down your skills and experiences. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Prevea Health!
How to prepare for a job interview at Milwaukee Succeeds
✨Know the Role Inside Out
Before your interview, make sure you understand the Patient Service Representative role thoroughly. Familiarise yourself with the key responsibilities like scheduling appointments and handling patient inquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and staff, practice your communication skills. Try role-playing common scenarios, such as answering phone calls or addressing patient concerns. This will help you demonstrate your ability to provide exceptional customer service during the interview.
✨Show Empathy and Understanding
During the interview, highlight your ability to be empathetic and responsive to patient needs. Share examples from your past experiences where you actively listened and provided assistance. This will showcase your suitability for a role that requires a caring approach.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or how they handle patient feedback. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
