At a Glance
- Tasks: Manage customer claims, resolve issues, and keep customers informed throughout the process.
- Company: Join Guardsman, a trusted brand with over 100 years of experience in furniture care.
- Benefits: Enjoy flexible working, a pension scheme, life assurance, and more perks.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills, good organisation, and confidence with Microsoft Office.
The predicted salary is between 26810 - 32768 £ per year.
Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result. They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and they won’t let you down.
Guardsman are owned by the Amynta Group, an insurance services company specialising in property, casualty and specialty insurance as well as warranty and protection across the world. Amynta is a premier insurance services company with more than $3.5 billion in managed premium.
About the Role:
As a Customer Support Advisor, you’ll manage customer claims from start to finish — assessing cases, ordering parts, resolving issues, and keeping customers informed every step of the way. This is a varied role that mixes admin, communication, and decision-making.
Day-to-Day Duties:
- Handle and assess consumer claims within service level agreements (SLAs)
- Communicate updates to customers via phone and email
- Liaise with manufacturers and retailers to resolve claims
- Raise purchase orders and update internal reports
- Manage inbound/outbound calls and emails professionally
- Resolve customer complaints in line with company policies
Location: Milton Park, Didcot | Office-based with flexible home working following initial training period
Job Type: The ideal candidate
Are you organised, people-focused, and looking for a role where you can make a real difference? Guardsman are hiring a Customer Support Advisor to join their supportive and growing team.
What You’ll Need:
- Strong customer service and communication skills
- Good organisational and admin abilities
- Confidence using Microsoft Office (Excel, Word, Outlook)
- Ability to prioritise tasks and work independently
- A proactive, solution-focused approach
Why Join Them?
- Office based with flexibility to work from home
- Pension Scheme (up to 8% paid by Guardsman)
- Life assurance cover (4 x basic salary)
- Birthday off
- Holiday trade scheme – Buy or sell up to one contractual working week
- Employee Assist Programme (EAP)
- Free flu jab
- Company Sick Pay
Customer Support Advisor employer: Milton Park
Nexeon is an exceptional employer, offering a dynamic work environment in the heart of Oxfordshire where innovation meets sustainability. Employees benefit from a collaborative culture that encourages professional growth and skill development, particularly in cutting-edge battery technology that has the potential to transform lives globally. With a strong commitment to health and safety, Nexeon ensures that its team members thrive in a supportive atmosphere while tackling some of the most pressing technological challenges of our time.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Milton Park. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Milton Park before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Milton Park:Your cover letter is your chance to shine! Tell us why you want to work at Milton Park specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Milton Park!
How to prepare for a job interview at Milton Park
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
