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- Tasks: Join our team as a Support Assistant, providing reception and administrative support across Family Centres.
- Company: Milton Keynes City Council is a modern, diverse employer dedicated to improving community services.
- Benefits: Enjoy 28 days holiday, excellent pension, family-friendly policies, and discounts through our employee benefits programme.
- Why this job: Make a real difference in children's lives while working in a supportive and dynamic environment.
- Qualifications: NVQ level 2 in administration or equivalent, with experience in reception or administration roles.
- Other info: This role requires a full UK driving licence and an enhanced DBS check.
The predicted salary is between 22000 - 24000 £ per year.
Children\’s Services Family Centres have a great opportunity for a Support Assistant to join their business support hub.
You’ll work as part of a small team in conjunction with the wider business support service to deliver effective and professional reception service to our Family Centres.
This is a fast-paced environment where no two days are the same. Whilst you’ll work as part of a team, you will also need to work effectively on your own.
This role is site-based covering two or more Family Centres. An enhanced DBS check is required.
Interviews for this role will be held on 22 July.
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Provide reception support, managing all telephone contact into the service, greeting visitors into the building and ensuring all health and safety requirements are adhered to.
- Maintain confidential records and filing, both manual and electronic, to ensure efficient and effective storage and retrieval of information, in line with agreed timescales.
- Ensure that purchase orders and sales invoices are processed. This may also involve monitoring petty cash accounts.
- Assist in organising meetings and events including, venue booking, issue of invites, reports/meeting resources and taking notes using standard format.
- Provide support for other centres and carry out ad hoc tasks as expected within the role as required.
The Ideal Candidate
- NVQ level 2 in administration or equivalent.
- Experience of working within a receptionist/administration position.
- Good understanding and experience of using computer applications, particularly Microsoft Office programmes.
- Excellent customer service skills and the ability to the ability to get the most out of all interactions with our service users
For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.
Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits – most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
- Salary £25,992 – £27,269 – This will be pro-roto depending on the hours worked
- Frequency Annual
- Job Reference mkc/TP/238/1735
- Contract Type Permanent
- Working Hours Part time 24 hours
- Closing Date 13 July, 2025
- Job Category Children\’s Centres
- Business Unit Manager to Confirm
- Location Various Family Centres within Milton Keynes , United Kingdom
Milton Keynes City Council l Civic l 1 Saxon Gate East l Central Milton Keynes l MK9 3EJ
#J-18808-Ljbffr
Family Centres Support Assistant employer: Milton Keynes
Contact Detail:
Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Centres Support Assistant
✨Tip Number 1
Familiarise yourself with the specific Family Centres in Milton Keynes. Visit their websites or social media pages to understand their services and community involvement. This knowledge will help you demonstrate your genuine interest during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with various people in different settings. Since this role requires excellent interaction with service users, showcasing your ability to handle diverse situations will be beneficial.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being proficient in these applications is crucial for managing records and processing invoices, so consider taking a quick online course if needed.
✨Tip Number 4
Prepare for the interview by thinking of examples from your past experiences that highlight your ability to work both independently and as part of a team. This will show that you can adapt to the fast-paced environment of the Family Centres.
We think you need these skills to ace Family Centres Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in administration and customer service. Emphasise any previous roles where you managed reception duties or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of a Family Centres Support Assistant.
Highlight Relevant Qualifications: If you have an NVQ level 2 in administration or equivalent, make it prominent in your application. Also, mention your proficiency in Microsoft Office and any other relevant computer applications.
Prepare for the Interview: Research common interview questions for administrative roles and prepare your answers. Be ready to discuss your customer service skills and how you handle working both independently and as part of a team.
How to prepare for a job interview at Milton Keynes
✨Showcase Your Customer Service Skills
As a Family Centres Support Assistant, excellent customer service is key. Be prepared to share examples of how you've successfully handled difficult situations or provided exceptional service in previous roles.
✨Familiarise Yourself with Microsoft Office
Since the role requires good computer skills, especially in Microsoft Office, brush up on your knowledge of these applications. You might be asked about your experience with specific tools, so be ready to discuss how you've used them in past jobs.
✨Demonstrate Teamwork and Independence
This position involves working both as part of a team and independently. Prepare to discuss instances where you've successfully collaborated with others, as well as times when you took initiative and worked autonomously.
✨Understand the Role's Responsibilities
Make sure you thoroughly understand the job description and responsibilities. Be ready to explain how your skills and experiences align with the tasks mentioned, such as managing reception duties and maintaining confidential records.
