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- Tasks: Join our team as a Customer Service Advisor, helping residents with their queries.
- Company: Milton Keynes City Council is a modern, diverse employer dedicated to community service.
- Benefits: Enjoy 28 days holiday, excellent pension, and discounts on travel and entertainment.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: No specific experience needed; just a willingness to learn and a positive attitude.
- Other info: Flexible working options available, including up to two days from home each week.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services delivers the first point of contact as the Council\’s virtual front door for residents and customers making contact with us through our inbound call centre and our online forms. Our team is focused on successfully managing expectations which means getting the customer connected with the right information and process.
This is a Site-Based role
Interview for this role will be held on 8 & 15 August & 5 September 2025
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
Work as part of a multi-skilled team delivering effective, consistent customer service at the first point of contact.
Review, maintain and update service request information on the nominated CRM system, and back-office systems in line with standard processes, escalating unresolved enquiries where appropriate.
Provide consistent customer service to our internal and external customers, providing a prompt and constructive resolution to customer queries or redirecting the customer enquiry to the appropriate area at the first point of contact.
Follow standardised processes for service request reporting according to the nominated department’s guidelines; logging, processing and progress-chasing customer enquiries, escalating where appropriate, to provide a final resolution.
The Ideal Candidate
Someone who can is willing to take responsibility within a conversation and manage expectations
Someone who wants to be part of a successful and effective team
Someone who is willing to learn
Someone with a familiarity with Microsoft Forms and all things M365
Someone who can effectively listen to concerns and successfully descalate conversations
Someone with a \’will try\’ and \’can do\’ approach to change
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits – most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
- Location Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom
- Interview Date(s) Friday 08 August; Friday 15 August; Friday 05 September
Milton Keynes City Council l Civic l 1 Saxon Gate East l Central Milton Keynes l MK9 3EJ
#J-18808-Ljbffr
Customer Service Advisor employer: Milton Keynes
Contact Detail:
Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services provided by Milton Keynes City Council. Understanding their offerings will help you connect better with customers and provide accurate information during your interactions.
✨Tip Number 2
Practice active listening skills. Being able to listen effectively to customer concerns will not only help you de-escalate situations but also demonstrate your commitment to providing excellent service.
✨Tip Number 3
Get comfortable with Microsoft Forms and M365 tools. Since familiarity with these platforms is a requirement, being proficient will give you an edge in managing customer requests efficiently.
✨Tip Number 4
Showcase your 'can do' attitude during the interview. Employers value candidates who are willing to learn and adapt, so be prepared to discuss examples of how you've embraced change in previous roles.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to manage expectations and resolve queries effectively. Use specific examples to illustrate your skills.
Showcase Your Skills: Mention your familiarity with Microsoft Forms and M365 in your application. If you have experience with CRM systems, be sure to include that as well, as it is relevant to the role.
Prepare for the Interview: Since interviews are scheduled for specific dates, prepare by practising common customer service scenarios and questions. Be ready to discuss how you would handle difficult conversations and provide constructive resolutions.
How to prepare for a job interview at Milton Keynes
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks, such as managing customer expectations and using CRM systems, so you can speak confidently about how your skills align with these requirements.
✨Showcase Your Communication Skills
As this role involves direct interaction with customers, be prepared to demonstrate your communication skills. Practice active listening and think of examples where you've successfully resolved customer queries or de-escalated difficult situations in the past.
✨Highlight Your Team Spirit
The ideal candidate is someone who wants to be part of a successful team. Be ready to discuss your experiences working in teams, how you contribute to group success, and your willingness to learn from others. This will show that you are a collaborative team player.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking of specific situations where you had to manage customer expectations or resolve issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
