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- Tasks: Answer calls, provide advice, and support social workers in assessments.
- Company: Join Milton Keynes City Council, a diverse and impactful employer.
- Benefits: Enjoy 28 days holiday, excellent pension, and discounts on travel and entertainment.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Good IT skills, literacy, and experience managing difficult conversations required.
- Other info: Flexible working options available, with potential for home-based roles.
The predicted salary is between 28800 - 43200 £ per year.
The Multi Agency Safeguarding Hub (MASH) is the front door to Children’s Social Care. It’s made up of seven Customer Liaison Officers, social workers, the police, health and CAMHS.
As a Customer Liaison Officer, you’ll respond to all calls, providing advice where appropriate and recording contact from professionals and members of the public. You’ll also arrange meetings and assessments with families and respond to requests for information from partner agencies.
You’ll ideally have a good understanding of Microsoft, good literacy skills and will be confident on the phone. This is a full-time role working Monday to Friday, based at The Civic in the city centre. Interviews will be held w/c 14 July.
Main Responsibility- Answer calls into Children’s Social Care in a timely manner, providing advice where appropriate.
- Support social workers in arranging assessments and strategy meetings.
- Provide information to partner agencies.
- Complete referrals following on from telephone calls and face to face visits into the MASH.
- Have a basic knowledge of services available in Milton Keynes who offer support to children and families.
- Experience of managing difficult conversations.
- Good IT and written skills.
Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package DescriptionIn addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.
- In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The OrganisationMilton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Customer Liaison Officer - MASH employer: Milton Keynes
Contact Detail:
Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - MASH
✨Tip Number 1
Familiarise yourself with the services available in Milton Keynes that support children and families. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice managing difficult conversations, as this is a key part of the Customer Liaison Officer role. Role-playing scenarios with friends or family can help you build confidence and improve your communication skills.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft applications. Being proficient in these tools will make you stand out as a candidate who can efficiently handle the administrative aspects of the job.
✨Tip Number 4
Prepare for the interview by thinking about examples from your past experiences that showcase your ability to provide advice and support. Highlighting relevant situations will help you connect with the interviewers and show your suitability for the role.
We think you need these skills to ace Customer Liaison Officer - MASH
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Liaison Officer position. Understand the key responsibilities and required skills, such as managing difficult conversations and having good IT and written skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in social care or customer service, and showcase your ability to handle calls and provide advice effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Customer Liaison Officer role. Mention your understanding of services available in Milton Keynes and your experience in managing challenging conversations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Milton Keynes
✨Know Your Role
Familiarise yourself with the responsibilities of a Customer Liaison Officer in the MASH. Understand how you will be interacting with social workers, police, and health professionals, as well as the importance of your role in safeguarding children.
✨Demonstrate Communication Skills
Since you'll be handling calls and managing difficult conversations, practice articulating your thoughts clearly. Be prepared to discuss examples of how you've successfully navigated challenging discussions in the past.
✨Showcase IT Proficiency
Brush up on your Microsoft skills, as good IT knowledge is essential for this role. Be ready to discuss any relevant software or systems you've used in previous positions that relate to data entry or communication.
✨Research Local Services
Have a basic understanding of the services available in Milton Keynes that support children and families. This knowledge will demonstrate your commitment to the role and your ability to provide accurate information to partner agencies.
