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- Tasks: Assist families and professionals by handling calls and arranging essential services.
- Company: Join Milton Keynes City Council, a modern and diverse employer dedicated to community welfare.
- Benefits: Enjoy 28 days holiday, excellent pension, family-friendly policies, and discounts on various services.
- Why this job: Make a real difference in people's lives while working in a supportive and vibrant team.
- Qualifications: Great communication skills and a willingness to learn about Children's Social Care are essential.
- Other info: This role is site-based at Civic Offices, with potential for flexible working arrangements.
The predicted salary is between 28800 - 43200 £ per year.
We’re offering a rewarding opportunity for an Early Help and Protection Customer Liaison Officer to join our vibrant and friendly team of social workers and business support colleagues in the Early Help and Protection Hub. You’ll primarily respond to telephone calls from families who are working with Children’s Social Care, and the wide range of professionals who support these families. You’ll arrange bus passes, food parcels, cash/voucher/travel requests, and complete other important administrative tasks. Please note this role is site based in our Civic Offices, Monday to Friday.
Main Responsibility
- Deliver an efficient and customer focused service by processing and responding to incoming communication (post, duty phone, and emails), message taking, copying and distributing information as necessary.
- Gathering relevant information from customers and professionals, to resolve and signpost to the relevant team or to resolve the enquiry.
- Work as a member of Children’s Social Care, as a first point of telephone contact managing difficult and emotional situations with customers, providing information and advice.
- Using a wide range of electronic database systems to input and retrieve data whilst responding to enquiries.
The Ideal Candidate
- Enjoys talking to people and is committed to providing excellent customer service.
- Knows about or can quickly learn about Children’s Social Care.
- Has the ability to advise, guide and negotiate with a wide range of people, both verbally and in writing regarding complicated, or sensitive information.
- Is flexible and adaptable with a calm, positive approach to the ever-changing work environment.
- Can work effectively using your initiative whilst recognising when support/advice is required.
- Is inquisitive with the ability to apply innovative and creative thinking to improve the service we provide to customers.
DBS Enhanced
Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package Description
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.
- In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Location: Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom Milton Keynes City Council l Civic l 1 Saxon Gate East l Central Milton Keynes l MK9 3EJ
Customer Liaison Officer employer: Milton Keynes
Contact Detail:
Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Liaison Officer. Understanding the specific tasks, such as managing difficult calls and providing information about Children’s Social Care, will help you demonstrate your suitability during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to remain calm and positive, which is crucial for this role.
✨Tip Number 3
Research Milton Keynes City Council and their values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and support available for new employees. This shows your enthusiasm for the role and your desire to integrate well into the team.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Liaison Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed difficult situations or provided support to clients, as this role requires excellent communication and interpersonal skills.
Showcase Adaptability: Mention instances where you have adapted to changing environments or handled multiple tasks simultaneously. This will demonstrate your flexibility and ability to thrive in a dynamic work setting, which is crucial for this role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, making a positive impression on the hiring team.
How to prepare for a job interview at Milton Keynes
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Liaison Officer. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as handling sensitive information and providing excellent customer service.
✨Show Empathy and Communication Skills
Since this role involves dealing with families in emotional situations, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully managed difficult conversations or provided support to others.
✨Familiarise Yourself with Children's Social Care
Research the basics of Children's Social Care and be ready to discuss your understanding of its importance. This will show your commitment to the role and your willingness to learn about the sector, which is essential for providing accurate information and guidance.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
