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- Tasks: Join our team as a Respiratory Physiology Administrator, managing patient appointments and supporting the healthcare team.
- Company: Milton Keynes University Hospital is a leading NHS Trust focused on patient care and innovation.
- Benefits: Enjoy flexible working, free parking, discounted gym membership, and a generous annual leave package.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities in healthcare.
- Qualifications: Good general education, strong IT skills, and previous administrative experience are essential.
- Other info: This role requires on-site work and cannot be sponsored.
The predicted salary is between 24000 - 36000 £ per year.
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Respiratory Physiology Administrator, Milton Keynes
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Client:
Milton Keynes University Hospital
Location:
Milton Keynes, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
31b7e677dc6f
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job overview
Respiratory Physiology Administrator (FTC to 31/01/)
Department ~ Respiratory Physiology
Band 3
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
An exciting opportunity has arisen for an experienced administrator to join our Respiratory Physiology team on a fixed term contract until 31/01/.
The role holder will schedule appointments for patients attending the Respiratory Physiology Service, adhering to Trust and National guidelines; process Outcome Forms and validate the Diagnostic Management Tool to ensure patients attending for Sleep Diagnostics are offered timely appointments.
The post holder will need to demonstrate initiative, attention to detail, relationship building, communication, team working, data analysis and problem solving.
Ideally, the post holder will have knowledge of the NHS, knowledge of operational targets (such as Referral to Treatment and Diagnostic pathways), management or understanding of patient pathways and strong computer skills.
As a team we encourage career development and will help facilitate any training requirements or areas the post holder would like to develop.
This role can not be sponsored.
Interview date: 23/07/
Main duties of the job
The Respiratory Physiology Administrator will work as part of the Respiratory Physiology multidisciplinary team within the Internal Medicine Clinical Service Unit (CSU), under the direction of the Senior Chief Respiratory Physiologist, and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
To be responsible for providing efficient and effective administrative support to the Respiratory Physiology team, building a comprehensive working knowledge of the diagnostic tests offered within the department and working within own capabilities to book patients to the most appropriate appointment slot.
To book patients into Outpatient Diagnostic Test appointments in accordance with Trust and National targets and policies.
To ensure Standard Operating Procedures (SOPs) are being adhered to, escalating any identified amendments to the Operational Team and Senior Chief Respiratory Physiologist.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact on all booking related matters.
The role requires % on-site working.
Working for our organisation
NHS Staff Survey: Our staff scored Autonomy and Control at 7.19, well above the national average. Here, you’re trusted to lead, innovate, and shape your work.
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
·Monitor, manage and prioritise own workload, escalating to Senior Chief Respiratory Physiologist when departmental KPIs are likely to breach
·Following a “Partial Booking” plan (booking appointments six weeks in advance only), book new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate Respiratory Physiologist first time and for subsequent follow up appointments.
·Be able to understand and work from the Patient Tracking List (PTL) and take appropriate action to reduce waiting times.
·Validate patients on the PTL and complete the DM01 (Diagnostic Tracking PTL) on a monthly basis, ensuring that there are no patients waiting longer than the National 6 week target (escalating to the Internal Medicine Operations Team and Senior Chief Respiratory Physiologist if there is no capacity within the required timeframe)
·Support the identification and reporting of any issues to the Internal Medicine Operations Team which compromise delivery of the 6 week diagnostic pathway, e.g. lack of capacity in Respiratory Physiology.
General duties and responsibilities
·Process all relevant mail, voicemails, messages and referrals including patient e-mails daily in line with Trust procedures and targets
·Escalate patient queries regarding CPAP devices and consumables on the Escalation Log, and action as appropriate
·To be responsible for the timely processing of outgoing mail and parcels
·To be the friendly, empathetic and accessible point of contact for patient and carer communication, ensuring that all patients have the opportunity to agree their appointment and admission dates
·Support the team to deal with and record all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.
·Advise Senior Chief Respiratory Physiologist in a timely manner when stationery stocks are low and be responsible for processing stationery stock orders.
Please refer to the job description for further details.
Person specification
Qualifications and knowledge
- Good general education including English at GCSE (Grade C or above) or equivalent.
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including MS Word, Excel and Team
- Knowledge of the Data Protection Act & General Data Protection Regulation
- Understanding of confidentiality in the workplace
- Knowledge of internal MKUH systems (for example, eRS and RPA
- Working knowledge of the local ‘Patient Access Policy’
- Understanding of NHS plan and waiting targets
- Knowledge of medical terminology
Experience
- Relevant previous experience in an administrative role
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Administrative / Clerical experience in a health care environment
Skills
- Polite and professional telephone manner
- Strong organisational skills with ability to prioritise
- Ability to make decisions using own initiative
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
Personal and people development
- Must be able to work as an integral member of a multi-disciplinary team
- Have a flexible approach to work
- Must have a professional attitude and appearance
Communication
- Effective verbal and written communication skills
Specific requirements
- Able to perform the duties of the post with reasonable aids and adaptations
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
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Respiratory Physiology Administrator employer: Milton Keynes University Hospital
Contact Detail:
Milton Keynes University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Respiratory Physiology Administrator
✨Tip Number 1
Familiarise yourself with the NHS and its operational targets, especially those related to patient pathways. Understanding these will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Milton Keynes University Hospital. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office applications like Excel and Word. Being proficient in these tools is crucial for the administrative tasks you'll be handling, and it will give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed workloads and prioritised tasks in previous roles. This will showcase your organisational skills and ability to work under pressure, which are key for this position.
We think you need these skills to ace Respiratory Physiology Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Respiratory Physiology Administrator role. Emphasise your administrative experience, knowledge of NHS processes, and any specific software skills.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in this position and how your background makes you a suitable candidate. Mention your understanding of patient pathways and your ability to manage appointments efficiently.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication, and problem-solving abilities. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Milton Keynes University Hospital
✨Know Your Role
Familiarise yourself with the specific duties of a Respiratory Physiology Administrator. Understand the importance of scheduling appointments and managing patient pathways, as well as the operational targets relevant to the NHS.
✨Demonstrate Your Skills
Be prepared to discuss your organisational skills and how you prioritise tasks. Provide examples of how you've successfully managed workloads in previous roles, especially in a healthcare setting.
✨Showcase Your Communication Abilities
Effective communication is key in this role. Be ready to explain how you handle sensitive patient information and maintain professionalism in challenging situations. Highlight any experience you have in dealing with patients or the public.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the specific challenges faced by the Respiratory Physiology department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
