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- Tasks: Coordinate patient pathways and provide administrative support in a dynamic paediatric team.
- Company: Join Milton Keynes University Hospital, a friendly NHS teaching hospital focused on patient care and staff development.
- Benefits: Enjoy flexible working, free parking, refreshments, gym discounts, and a generous leave package.
- Why this job: Be part of a supportive environment that values personal growth and teamwork while making a real impact.
- Qualifications: Excellent communication skills and customer service experience, ideally within the NHS.
- Other info: This role is part-time, with 33 hours per week and no sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Job overview
Patient Pathway Co-Ordinator
Department: Paediatrics
Band: 4, £27, – £30, Per annum, pro rata
Hours: Part time, 33 hours per week, all MKUH roles will be considered for flexible working
Paediatrics are looking for an enthusiastic and motivated Patient Pathway Coordinator to join our friendly and dynamic team.
We are looking for someone with excellent communication skills, both verbal and written
If successful, you will be part of a supportive and learning environment that encourages personal development. Ideally, you will have experience working in the NHS and be adept in customer service skills. Additionally, you will be motivated and committed to continual improvement of patient services and will demonstrate excellent communication and team working skills.
Please note that we are not able to offer sponsorship for this role.
Interview date: 21 August
Main duties of the job
To provide an administrative support to the Paediatric service and our patients. You will be responsible for ensuring the highest standard of work is undertaken to ensure patients are seen in a timely manner, in the right place by the right person.
You will have responsibility for the patient tracking waiting list (outpatient waiting list), validating and ensuring accuracy.
The postholder will have direct contact with families, providing them with information and support. You will work as part of a high functioning, effective team, supporting consultants and clinicians as well as team members.
You will need to be proficient in organisational skills, communication, working on your own initiative, be empathetic and proactive.
Working for our organisation
NHS Staff Survey: 6.43% of this staff group feel they are supported at work under the ‘safe and healthy’ element.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Free on-site parking
Free Refreshments
Great flexible working opportunities
Discounted gym membership
Lease car scheme
Generous annual leave and pension scheme
On site nursery (chargeable)
Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
Patient Pathway Co-ordinator employer: Milton Keynes University Hospital
Contact Detail:
Milton Keynes University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Co-ordinator
✨Tip Number 1
Familiarise yourself with the NHS structure and specifically the Paediatrics department. Understanding how patient pathways work within this context will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Milton Keynes University Hospital. They can provide insights into the team culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved patient services in previous roles. Highlighting your commitment to continual improvement will resonate well with the hiring team.
✨Tip Number 4
Practice your communication skills, especially in conveying complex information clearly. This is crucial for the role, as you'll need to interact with patients and families effectively.
We think you need these skills to ace Patient Pathway Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Pathway Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: If you have experience working in the NHS or in customer service, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've demonstrated excellent communication and organisational skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your commitment to improving patient services and how you can contribute to the team at Milton Keynes University Hospital.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Milton Keynes University Hospital
✨Showcase Your Communication Skills
As the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. You might want to share examples of how you've effectively communicated with patients or team members in previous roles.
✨Highlight Your Organisational Abilities
The position involves managing patient pathways and waiting lists, so it's crucial to showcase your organisational skills. Discuss any relevant experience where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Empathy and Proactivity
Given the nature of the role, showing empathy towards patients is key. Prepare to discuss situations where you've had to be proactive in addressing patient needs or resolving issues, highlighting your commitment to patient care.
✨Familiarise Yourself with NHS Values
Understanding the values and behaviours of the NHS will help you align your answers with what the organisation stands for. Research Milton Keynes University Hospital's specific values and think about how your personal values match up.
