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- Tasks: Coordinate patient pathways and manage reception in a busy cancer centre.
- Company: Milton Keynes University Hospital NHS Foundation Trust, a supportive and innovative healthcare provider.
- Benefits: Flexible working, free parking, discounted gym membership, and generous annual leave.
- Why this job: Make a real difference in patients' lives while developing your skills in a caring environment.
- Qualifications: Experience in customer service or as a receptionist with strong communication skills.
- Other info: Join a dynamic team with opportunities for training and career growth.
The predicted salary is between 24000 - 26000 £ per year.
Job overview
Patient Pathway Administrator / Receptionist
Department: Cancer Centre
Band 3 £24, - £26, per annum pro rata
Fixed-term contract until 31.01.
Part-time 30 hours per week, all MKUH roles will be considered for flexible working.
We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / Receptionist; we are looking for a motivated & hardworking individual to join our Macmillan and Oncology team in our Cancer Centre. You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.
You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.
This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February and the Radiotherapy centre in.
This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.
Interview date: 12.08.
Main duties of the job:
- Responsible for entering accurate data onto the patient access system via Consultant proforma’s / instructions, following the patient access policy, in accordance with patient choice.
- Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing.
- Act as a point of contact to listen to patients' queries and concerns and pass them to the appropriate areas.
- Ensure that all patient entries are up to date and accurate.
- Alert the Unit Senior Sister of any concerns regarding this process.
- Ensure patients read notes are available for clinics and treatment appointments.
We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups. Opportunities to develop both clinical & managerial skills & for further study.
Working for our organisation:
- We care
- We communicate
- We collaborate
- We contribute
Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10 and 76% feel strongly about approaching their managers regarding flexible working (NHS Staff Survey).
Free on-site parking
Free refreshments
Great flexible working opportunities
Discounted gym membership
Lease car scheme
Generous annual leave and pension scheme
On site nursery (chargeable)
Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities:
- To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.
- To contribute to the Trust complying with Clinical Governance and Risk Management.
- To meet and greet visitors to the department.
- To ensure information from the waiting list proforma is entered into the Care Records System.
- Book patients on the Waiting lists in order of clinical priority and chronological order.
- Contact the patients via phone as necessary.
- Identify when lists are over / under booked to Macmillan Senior Sister.
- Prepare and communicate final lists to all Clinical area.
- Monitor and review planned lists.
- Book patients in advance for pre chemo assessment.
- Liaise with Haematology Outpatient area and ward 25 admissions, especially with respect to patients with follow up.
- Ensure all waiting list movements and information is recorded on to the system in a timely and appropriate manner and communication is maintained with all appropriate areas.
Please refer to the Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
Patient Pathway Co-ordinator / Receptionist in Milton Keynes employer: Milton Keynes University Hospital
Contact Detail:
Milton Keynes University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Co-ordinator / Receptionist in Milton Keynes
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Macmillan and Oncology team. Understanding their values and recent developments can help you connect during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and communication. Think about examples from your past experiences where you've excelled in customer service or handled pressure well.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Pathway Co-ordinator / Receptionist in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Pathway Co-ordinator role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and clinical teams, emphasise your excellent communication abilities. Share examples of how you've effectively communicated in previous roles, especially under pressure.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforwardness and clarity in applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the latest updates about our Trust there!
How to prepare for a job interview at Milton Keynes University Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Pathway Administrator / Receptionist. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, such as scheduling appointments and managing patient queries.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples that demonstrate your ability to interact effectively with patients and clinical teams. Think of situations where you’ve successfully resolved issues or provided exceptional customer service, as these will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responses to potential situations you might face in the role, like handling a difficult patient or managing a busy reception area. This will show your problem-solving skills and ability to work under pressure.
✨Express Your Enthusiasm for Holistic Care
The Trust values holistic care, so be ready to discuss why this approach is important to you. Share any relevant experiences or insights that reflect your commitment to patient wellbeing, which will resonate well with the interviewers and align with the Trust's values.