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- Tasks: Support paediatric services by coordinating patient pathways and ensuring timely appointments.
- Company: Join Milton Keynes University Hospital, a friendly and inclusive teaching hospital committed to patient care.
- Benefits: Enjoy flexible working, free parking, discounted gym membership, and generous annual leave.
- Why this job: Be part of a supportive team that values personal development and makes a real impact on patient care.
- Qualifications: Excellent communication skills and customer service experience are essential; NHS experience is a plus.
- Other info: This role offers a warm welcome and a commitment to diversity and inclusion.
The predicted salary is between 22700 - 27000 £ per year.
Patient Pathway Co-Ordinator
Department:Paediatrics
Band: 4,£27,485 – £30,162 Per annum, pro rata
Hours: Part time, 33 hours per week, all MKUH roles will be considered for flexible working
Paediatrics are looking for an enthusiastic and motivated Patient Pathway Coordinator to join our friendly and dynamic team.
We are looking for someone with excellent communication skills, both verbal and written
If successful, you will be part of a supportive and learning environment that encourages personal development. Ideally, you will have experience working in the NHS and be adept in customer service skills. Additionally, you will be motivated and committed to continual improvement of patient services and will demonstrate excellent communication and team working skills.
Please note that we are not able to offer sponsorship for this role.
Interview date:21 August 2025
To provide an administrative support to the Paediatric service and our patients. You will be responsible for ensuring the highest standard of work is undertaken to ensure patients are seen in a timely manner, in the right place by the right person.
You will have responsibility for the patient tracking waiting list (outpatient waiting list), validating and ensuring accuracy.
The postholder will have direct contact with families, providing them with information and support. You will work as part of a high functioning, effective team, supporting consultants and clinicians as well as team members.
You will need to be proficient in organisational skills, communication, working on your own initiative, be empathetic and proactive.
NHS Staff Survey:6.43% of this staff group feel they are supported at work under the ‘safe and healthy’ element.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Free on-site parking
FreeRefreshments
Great flexible workingopportunities
Discounted gym membership
Lease car scheme
Generous annual leave and pension scheme
On site nursery (chargeable)
Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
This advert closes on Thursday 7 Aug 2025 #J-18808-Ljbffr
Patient Pathway Co-ordinator | Milton Keynes University Hospital NHS Foundation Trust employer: Milton Keynes University Hospital NHS Foundation Trust
Contact Detail:
Milton Keynes University Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Co-ordinator | Milton Keynes University Hospital NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the NHS structure and the specific services offered by Milton Keynes University Hospital. Understanding how the paediatric department operates and the challenges it faces will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, especially within healthcare settings. Be prepared to discuss specific examples of how you've effectively communicated with patients or families in the past.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you explain complex information clearly and empathetically. This will prepare you for potential questions about handling patient queries during the interview.
✨Tip Number 4
Research the values and behaviours of MKUH and think about how you can align your personal experiences with these. Being able to articulate how you embody these values will make a strong impression on the interview panel.
We think you need these skills to ace Patient Pathway Co-ordinator | Milton Keynes University Hospital NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the NHS and showcases your customer service skills. Emphasise any roles where you demonstrated excellent communication and organisational abilities, as these are key for the Patient Pathway Co-ordinator position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the team at Milton Keynes University Hospital. Mention specific examples of how your skills align with the job requirements, particularly your ability to work proactively and empathetically with patients and families.
Highlight Relevant Experience: In your application, be sure to detail any previous administrative roles, especially within healthcare settings. Discuss your familiarity with patient pathways and your experience in managing waiting lists or similar tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of Patient Pathway Co-ordinator.
How to prepare for a job interview at Milton Keynes University Hospital NHS Foundation Trust
✨Showcase Your Communication Skills
As a Patient Pathway Co-ordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might want to share examples of how you've effectively communicated with patients or team members in the past.
✨Highlight Your NHS Experience
If you have previous experience working in the NHS, make sure to mention it. Discuss specific roles or responsibilities that relate to patient services and how they have prepared you for this position. This will show your familiarity with the environment and its challenges.
✨Emphasise Teamwork and Initiative
The role requires strong teamwork and the ability to work independently. Prepare examples that illustrate your ability to collaborate with others as well as instances where you've taken the initiative to solve problems or improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think about potential scenarios you might face in the role and how you would address them, especially regarding patient queries and pathway coordination.
