Sheltered Housing Team Leader

Location: Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date: 19/07/2026

Job Category: Adult Social Care

Service Area: Adult Services- Sheltered Housing and Care and Response

Package Description:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction:

We’re recruiting two Sheltered Housing Team Leaders to join our Housing Operations team at Milton Keynes City Council. Our Sheltered Housing service provides a dedicated, customer-focused offer that supports older and vulnerable residents to live independently, safely, and with dignity across our sheltered schemes. Working closely with colleagues and partner agencies, we help residents manage their tenancies, access support, and maintain their wellbeing.

As a Team Leader, you’ll play a key role in leading day-to-day operations across multiple schemes. You’ll guide and support a team of sheltered housing colleagues, ensuring a consistent, high-quality service that meets residents’ needs and keeps safety, compliance, and wellbeing at its heart. This is a rewarding role where your leadership will make a real difference. You’ll help sustain tenancies, respond to complex needs, and work collaboratively with internal teams and external partners to improve residents’ quality of life. In doing so, you’ll contribute to stronger communities and help reduce pressure on wider health and social care services.

Sheltered Housing at Milton Keynes City Council is all about helping older residents feel safe, supported and independent in their own homes. Our colleagues build trusted relationships every day, and we make sure they’re supported to do this rewarding work well.

Interviews for this role will be held on 24th July 2026.

Responsibilities:

• Lead and manage a team of sheltered housing colleagues, providing support, supervision, and development to ensure a consistent and high-quality service.
• Coordinate day-to-day operations across sheltered housing schemes, ensuring compliance, service standards, and effective housing management delivery.
• Deliver and oversee tailored housing management support, helping residents sustain their tenancies and maintain independent living.
• Work closely with internal teams and external partners, including health, adult social care, and safeguarding services, to support resident wellbeing.
• Manage risk, complaints, and low-level antisocial behaviour, developing support plans and taking appropriate action where needed.
• Ensure health, safety, and compliance requirements are met while maintaining accurate records and overseeing contractors working within schemes.

Ideal Candidate:

• A relevant housing, management, or related qualification, or equivalent experience gained in a similar role.
• Strong knowledge of tenancy management and housing legislation, including regulatory requirements.
• Experience supporting older or vulnerable residents, alongside effective partnership working with health, adult social care, and other agencies.
• Confidence in leading and supporting colleagues, with previous experience of supervision or line management.
• Sound judgement when managing risk, handling complaints, and responding to complex situations within a housing setting.
• Clear and adaptable communication skills, with the ability to balance empathy and professionalism in a range of situations.
• Confidence using IT systems, including Microsoft Word and Excel, to maintain accurate records and manage information effectively.
• Full UK Driving Licence and access to a vehicle.

To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.

As part of the pre-employment checks, should you be offered the role, we’ll carry out an Enhanced Disclosure and Barring Service (DBS) check, (unless you are currently registered with the DBS Update Service).

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services.