Registration Officer Citizenship and Systems

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire.

Job Reference: mkc/TP/237/2158

Number of Positions: 1

Contract Type: Permanent

Full time Working Hours: 37

Location: Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date: 13/09/2026

Job Category: Customer Service

Service Area: Customer and Community Services - Head of Service - Regulatory

Package Description

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’. Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs. Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week. The working arrangement for each role is set by the manager, based on service requirements.

Job Introduction

We’re recruiting a Registration Officer Citizenship and Systems to join our Registration Service team. Our Registration Service supports residents through some of life’s most important moments, delivering registration services, citizenship ceremonies, appointments and related customer services across Milton Keynes. This rewarding role combines specialist registration knowledge, customer service, systems management and service development. You’ll play a vital role in ensuring citizenship ceremonies are delivered to Home Office requirements, supporting colleagues with specialist enquiries, managing key registration systems and helping residents access services quickly and efficiently. You’ll also take the lead on important booking, income and customer systems that support the day-to-day operation of the service.

As part of Milton Keynes City Council, you’ll join an organisation that is dedicated, respectful and collaborative, working together to make our city a better place to live while delivering high-quality services for residents.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace. Interviews for this role will be held on 28th September 2026.

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive. We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

Key Responsibilities

• Providing specialist support and guidance on registration services, ceremonies and citizenship enquiries.
• Leading on the management, development and continuous improvement of registration booking systems, websites and customer self-service tools.
• Coordinating and delivering citizenship ceremonies and appointments while ensuring compliance with Home Office requirements and statutory timescales.
• Managing income processes, financial records, reporting requirements and audit records for the service.
• Acting as the first point of contact for registration systems, testing, user acceptance testing and technical improvements.
• Supervising Ceremony Officers, supporting recruitment activity and carrying out regular one-to-one meetings.

Ideal Candidate

• You'll hold an IT qualification or be able to demonstrate equivalent practical IT skills, including experience of using databases and specialist systems.
• Comfortable explaining complex information, you can communicate clearly with colleagues, partners and members of the public.
• Bringing knowledge of registration and citizenship legislation and practice, you can apply regulations confidently and accurately.
• Experienced in presenting information to different audiences, you can deliver clear and engaging guidance and training sessions.
• A proactive and organised approach enables you to prioritise changing workloads, use your initiative and support the work of others.
• Skilled in handling financial transactions and processes, you have experience of managing card, cash or banking procedures accurately.

Additional Requirements

• Full UK Driving Licence and access to a vehicle. To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.
• Baseline Personnel Security Standard (BPSS) checks. If you’re offered the role, you’ll be subject to Baseline Personnel Security Standard (BPSS) checks as part of our pre‑employment process.
• Basic DBS Check and Employment History. These checks include a Basic Disclosure and Barring Service (DBS) check and verification of your employment history for the past three years, including confirmation through employment references for this time period.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.