At a Glance
- Tasks: Transform complex social care data into meaningful insights for better decision-making.
- Company: Join Milton Keynes City Council, a diverse and supportive employer making a real difference.
- Benefits: Enjoy 28 days holiday, excellent pension, and a range of employee discounts.
- Other info: Flexible working options available, with opportunities for career growth.
- Why this job: Make an impact by improving services for children and families in your community.
- Qualifications: Degree in statistics or related field, with experience in data analysis tools.
The predicted salary is between 40500 - 49500 £ per year.
We’re recruiting a Senior Analyst to join our Adults and Children’s Performance and Insights team. Do you have a talent for turning complex social care datasets into meaningful and engaging insights? Join Milton Keynes City Council and help us tell the story behind our data. Your work will help services understand performance, identify trends, and make informed decisions that improve outcomes for children, young people, families, and adults across our communities.
The Adults and Children’s Performance and Insights team plays a vital role in helping Milton Keynes City Council understand how services are performing, supporting evidence-based decision-making, service improvement, and statutory accountability. Working closely with Adult Social Care and Children’s Services, the team transforms complex information into clear and meaningful insight that supports better services and better outcomes for local people.
As a Senior Analyst, you'll play a key role in providing accurate, timely intelligence that helps managers and senior leaders make informed decisions. Working in a collaborative and supportive environment, you'll contribute to high-quality reporting, statutory returns, business intelligence, and evidence-based service development.
This role may be suitable for home working, following an assessment. Home‑based roles require a minimum of one day per week working from the office or site. Interviews for this role will be held on 10th September 2026.
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive. We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.
- Deliver high-quality performance analysis and business intelligence that helps managers and leaders make evidence-based decisions.
- Lead on the production of clear and accessible performance reports that identify trends, risks, opportunities, and areas for improvement.
- Support the development of reporting systems, processes, and performance frameworks across Adult Social Care, Children’s Services, and the wider organisation.
- Work collaboratively to improve data quality, data standards, and information governance while promoting consistent use of performance information.
- Coordinate statutory returns and provide analytical support during inspections and regulatory activity.
- Take responsibility for coaching and supporting colleagues to develop reporting skills and make effective use of business intelligence tools.
Ideal Candidate
You bring a degree-level qualification in statistics, information management, or a related subject, or equivalent professional experience in a similar analytical role. Your ability to analyse complex datasets and present findings in a clear and meaningful way enables others to make informed decisions. Experience in using analytical and reporting tools such as SQL, Power BI, SQL Server Reporting Services, or comparable technologies will help you succeed in this role. A strong understanding of performance management, business intelligence, and data quality principles is essential. Confidence when communicating with colleagues, managers, partners, and stakeholders allows you to explain complex information in a simple and accessible way. Proven skills in producing statutory returns within Adult Social Care or Children’s Services, or the ability to demonstrate transferable experience in a comparable reporting environment, are highly valued.
Basic DBS: As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
Senior Analyst in Milton Keynes employer: MILTON KEYNES COUNCIL
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MILTON KEYNES COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MILTON KEYNES COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Analyst in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MILTON KEYNES COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at MILTON KEYNES COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MILTON KEYNES COUNCIL!
How to prepare for a job interview at MILTON KEYNES COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
