At a Glance
- Tasks: Support residents with Council Tax queries and ensure accurate account management.
- Company: Milton Keynes City Council, a diverse and community-focused employer.
- Benefits: 28 days holiday, excellent pension, family-friendly policies, and discounts on travel and entertainment.
- Other info: Flexible working options available, with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE English and Maths, customer service experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re recruiting two Revenues Advisors to join our Council Tax team within Revenues and Benefits at Milton Keynes City Council. This is a rewarding role where your work directly supports residents and helps fund vital local services.
The Council Tax team within Revenues and Benefits is responsible for administering Council Tax accounts, processing reliefs and exemptions, resolving customer enquiries, and ensuring legislation is applied accurately and consistently. Our team plays a vital role in maximising income collection for Milton Keynes City Council while delivering high-quality, professional customer service to residents.
Our work directly supports residents by helping them understand and manage their Council Tax, access reductions where eligible, and resolve complex issues quickly and fairly. This work is essential to maintaining council funding for local services while ensuring fairness, compliance with legislation, and positive outcomes for the community.
You’ll work closely with colleagues across Revenues and Benefits to make sure Council Tax accounts are accurate and up to date. You’ll support customers through a range of contact channels including telephone, post, and face-to-face. This role is well suited to someone with experience in Council Tax or Business Rates, or someone with transferable experience from a similar customer-focused environment.
This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day per week working from the office or site.
Interviews for this role will be held on 10th July 2026.
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
- Deal with customer enquiries to conclusion by telephone, post, or face-to-face in relation to Council Tax and Business Rates.
- Update Council Tax and Business Rates systems to ensure records are accurate and up to date.
- Make enquiries with internal and external customers to establish liability for Council Tax and Business Rates accounts.
- Support Team Leaders to help meet performance targets and service standards.
- Assist with customer enquiries at Magistrates Court when required, helping to resolve issues before hearings where possible.
- Identify and signpost customers who may need debt management or other support services.
Ideal Candidate
- GCSE English and Maths at grades A to C, or equivalent.
- Experience of Council Tax or Business Rates, or experience in a similar role with transferable skills.
- Confidence using Microsoft Office and learning new systems.
- Strong communication skills with the ability to explain complex information clearly and calmly.
- Good numeracy skills with the ability to carry out financial calculations and solve practical problems.
- A flexible and organised approach, with the ability to manage your own workload in a busy team environment.
As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Revenues Advisor in Milton Keynes employer: MILTON KEYNES COUNCIL
Milton Keynes City Council is an exceptional employer that prioritises employee well-being and professional growth, offering generous holiday allowances, a robust pension scheme, and a variety of family-friendly policies. With a commitment to diversity and collaboration, employees are empowered to make a meaningful impact in the community while enjoying flexible working arrangements and access to an award-winning benefits programme. Join us in creating cleaner, safer, and healthier communities as a valued member of our dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Advisor in Milton Keynes
✨Dive into Local Government Events
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We think you need these skills to ace Revenues Advisor in Milton Keynes
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for MILTON KEYNES COUNCIL and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at MILTON KEYNES COUNCIL
✨Get to Know Public Sector Values
Before your interview with MILTON KEYNES COUNCIL, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for MILTON KEYNES COUNCIL.
