At a Glance
- Tasks: Support the Coroner’s Service in enquiries and provide compassionate communication to families.
- Company: Milton Keynes City Council, a modern and diverse employer.
- Benefits: 28 days annual leave, excellent pension, and employee discounts.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Make a real difference in your community during challenging times.
- Qualifications: Full UK driving licence, strong admin skills, and empathy.
The predicted salary is between 30000 - 40000 £ per year.
Closing Date: 05/07/2026
Job Category: Customer Service
Service Area: Customer and Community Services - Head of Service - Regulatory
Package Description:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. There is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme - eligible employees can access low-cost leasing of electric and low-emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
Job Introduction:
We’re recruiting an Assistant Coroner’s Officer to join our Regulatory Services team at Milton Keynes City Council. In this rewarding role, you’ll support the Coroner’s Service in carrying out enquiries into deaths, helping ensure the right decisions are made and that families are treated with care and respect throughout the process. Our Coroner’s Service plays an important part in supporting our communities at some of the most difficult times. You’ll help keep investigations running smoothly, work closely with partners, and provide clear, compassionate communication to bereaved families.
We’re a large, well-organised council delivering over 200 vital services to residents, working alongside partners across the city to make Milton Keynes a better place to live.
This is a Site-Based role, and you’ll be expected to work from the designated workplace. Interviews for this role will be held on 14th July 2026.
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
Responsibilities:
- Assist Coroner’s Officers to carry out enquiries and support investigations, including inquests.
- Keep families informed about the progress of enquiries and provide signposting to support.
- Support the identification of the deceased in line with legislation and procedures.
- Record, investigate and assess reports relating to potential treasure.
- Prepare court documentation, including summonses and pre-inquest paperwork.
- Help ensure the smooth running of court proceedings and attendance of relevant parties.
Ideal Candidate:
- Has a full UK driving licence and can work across different locations.
- Has strong administrative and IT skills, including Microsoft Office.
- Can work independently, prioritise tasks and meet deadlines.
- Communicates clearly and sensitively, both in writing and verbally.
- Shows empathy and emotional resilience when supporting bereaved families.
- Uses good judgement and can remain calm under pressure in challenging situations.
To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received. As part of the pre-employment checks, should you be offered the role, we’ll carry out a Disclosure and Barring Service (DBS) check.
About The Organisation:
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Assistant Coroner’s Officer employer: MILTON KEYNES COUNCIL
Milton Keynes City Council is an exceptional employer, offering a supportive and collaborative work environment where employees can truly make a difference in the community. With generous holiday benefits, a robust pension scheme, and a commitment to employee growth through training and diverse opportunities, we ensure that our staff feel valued and empowered. Our dedication to inclusivity and family-friendly policies further enhances our workplace culture, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Coroner’s Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MILTON KEYNES COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MILTON KEYNES COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Coroner’s Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MILTON KEYNES COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at MILTON KEYNES COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MILTON KEYNES COUNCIL!
How to prepare for a job interview at MILTON KEYNES COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
